IBM Electronic Service Agent overview

IBM® Electronic Service Agent is a no-charge software tool that resides on your system to automatically and continuously monitor, collect, and periodically submit hardware problem information to IBM Support. Electronic Service Agent can also routinely collect and submit hardware, software, performance, and system configuration information, which might help IBM Support in diagnosing problems.

IBM Support representatives use system problem descriptions and service information to better diagnose issues with your systems. With early knowledge about potential problems that IBM Electronic Service Agent provides, IBM can proactively assist you in achieving higher availability and better performance.

IBM Electronic Service Agent does the following tasks for the PowerKVM hosts:
  • Subscribes to the SNMP traps and listens the SNMP traps from IBM Serviceable Event Provider for the registered KVM hosts.
  • Places service requests to IBM automatically if the server is under a service agreement or warranty.
  • Collects and securely sends scheduled system and diagnostic inventory to an IBM database. This inventory information is available to IBM Support representatives when they are solving your problem.
  • Communicates with IBM using a secure Internet connection using encryption and authentication.
  • Includes the option to send email notifications when a serviceable problem is detected and service request is opened.