Testing Netcool/OMNIbus communication with ICD
This topic describes how to verify that Netcool/OMNIbus is successfully communicating with ICD.
Note: The gateway does not support resynchronization.
That means that you can only submit a request for a ticket to be created
while the gateway is running. If you submit the request while the
gateway is not running, you will have to resubmit the request after
you have restarted the gateway.
To confirm that Netcool/OMNIbus
is successfully communicating with ICD, use the following steps:
- Start the gateway.
- Start the Netcool/OMNIbus Events List.
- Right-click on an event.
- Set the LogTicket field to 1.
When the incident has been created within ICD, a
TTNumber
is assigned (this is the incident number within ICD) and the TicketStatus field in the Event List is set to NEW. - To verify that a change to the incident's status is routed
back to the Event List, change the status of the ticket in ICD to
In Progress
using the Change Status dialog box.When the gateway next polls ICD, the updated status will be passed back to the ObjectServer and will appear in the Event List as INPROG.
- To verify that journal entries you create for events linked to
ICD incidents result in the creation of corresponding work logs in
ICD, create a journal entry as shown below.
When you check the incident in ICD , the work log is visible in the Work Logs tab.