Testing Netcool/OMNIbus communication with ICD

This topic describes how to verify that Netcool/OMNIbus is successfully communicating with ICD.

Note: The gateway does not support resynchronization. That means that you can only submit a request for a ticket to be created while the gateway is running. If you submit the request while the gateway is not running, you will have to resubmit the request after you have restarted the gateway.
To confirm that Netcool/OMNIbus is successfully communicating with ICD, use the following steps:
  1. Start the gateway.
  2. Start the Netcool/OMNIbus Events List.
  3. Right-click on an event.
  4. Set the LogTicket field to 1.

    When the incident has been created within ICD, a TTNumber is assigned (this is the incident number within ICD) and the TicketStatus field in the Event List is set to NEW.

  5. To verify that a change to the incident's status is routed back to the Event List, change the status of the ticket in ICD to In Progress using the Change Status dialog box.

    When the gateway next polls ICD, the updated status will be passed back to the ObjectServer and will appear in the Event List as INPROG.

  6. To verify that journal entries you create for events linked to ICD incidents result in the creation of corresponding work logs in ICD, create a journal entry as shown below.

    When you check the incident in ICD , the work log is visible in the Work Logs tab.