You will be most successful in searching a software support database
by observing the following rules:
- Use the keywords you have developed as your freeform search argument.
- Spell keywords the same way every time, exactly as this publication
specifies them.
- Specify the keywords in the order suggested in the following text.
- Include all the following keywords and those of the keywords you
were able to determine in any discussion with IBM®. If it becomes necessary to submit an APAR,
include the keyword strings used with the APAR documentation you send
to IBM.
- Search the software support database, using as many of the following
keywords as you have obtained and entering them in the order shown:
- Type-of-failure
- Load module, or CSECT, or both
- Modifiers
- Component identifier
- Release level
- Service level
- Scan the resulting list of known similar problems, eliminating
APAR fixes that are already installed on your system.
- If the list of matching APARs is too long to be practical, contact
the IBM Support Center for assistance.
- If you find a matching APAR problem description, contact the IBM Support Center to obtain the
fix.
- If you do not find a matching APAR problem description, broaden
the search by eliminating keywords from the search argument as directed
in Techniques for varying the search argument.
- If you still do not find a matching APAR problem description,
contact the Support Center as directed in Contacting the IBM Support Center for assistance. They
might be able to refine your search argument and find a match in the
database; otherwise, they can direct you to gather additional failure-related
information.
- Preliminary failure source isolation documents the process of building a keyword
string.