Approving remedial action

A Remedial Action is a procedure that can be executed in the event that a device violates a Policy. A remedial action approved in Netcool Configuration Manager - Compliance generates a UoW in Netcool Configuration Manager - Base, which will execute the commandset specified in the remedial action against the violating device. This alters the device configuration so that the violation is removed.

Before you begin

  • Remedial actions can be defined within a Compliance Action, but are an optional component of a Compliance Rule. Depending on the security option selected, the entry in the Device Remedial Queue may or may not require approval before it is being sent to the Netcool Configuration Manager - Base application.
  • A user wishing to automatically approve and send Commandsets through to Netcool Configuration Manager - Base must be a member of a group with the “Automatic submission of remedial actions to Netcool Configuration Manager - Base security option checked. This setting can be found in Group Options Security.
  • A user wishing to process Remedial Commandsets from the Remedial Approval queue, must be a member of a group with the Group Permission “Remedial Work Admin” checked. If this is not checked, the options to Approve/Reject/Delete will be grayed out in the Remedial Approval Results screen.

About this task

This task describes how to approve remedial actions.

Procedure

  1. Remedial commandsets may be automatically approved and sent to Netcool Configuration Manager - Base, or they may be placed in the Remedial approval queue awaiting approval. Use the following table to understand the other columns in the Remedial Queue.
    Table 1. Remedial queue fields
    Field Description
    CommandSetName Name of commandset violation occurred in
    CommandSet Realm Commandset realm affected
    Policy Policy associated with commandset
    Device Devices which are non-compliant
    Realm Realm in which the Policy resides
    Status Pending Approval, Ready to Execute, Sent to Netcool Configuration Manager - Base, Finished, Rejected, Error
    Occurred At Time at which the Violation occurred
    Parameter Parameter where the Violation was identified
    Result Pass, Fail, NA, Exempt
    UOW ID Corresponds to ITNCM - Base UOW ID
    Failure Reason Reason for failure of Policy
    Execution User User who executed the Policy
    Approved By Login ID of user who processed remedial action
    Approved At Time at which the remedial action was processed
    CommandSetActionCK Unique ID used in Netcool Configuration Manager - Compliance database for Remedial Actions
    Note: A Remedial Action will not be created for a device that violates a policy if an earlier instance of that remedial action for this device is still in Pending status in the Netcool Configuration Manager - Base approval queue.
  2. The approval options are accessed by right clicking on the Commandset in the Remedial Approval queue. If the commandset is approved, it will be pushed down to Netcool Configuration Manager - Base where the configuration shall be updated accordingly.
  3. The UOW ID should be noted, when looking for the commandset in Netcool Configuration Manager - Base
    The UoW approval settings defined in the Netcool Configuration Manager - Base platform will also apply to the UoWs submitted through the Netcool Configuration Manager - Base application. This means that Remedial Actions may require further approvals in Netcool Configuration Manager - Base depending on the authorization of the user who was defined at install time.

What to do next

Users may take advantage of the paging feature, which provides the user with the ability to show all results at once, or to customize the number of results they see on the screen at a time. The paging buttons allow easy navigation through results. The paging feature only pages processes which are in a Finished state.