Troubleshooting the Internet Service Monitoring installation

If you are experiencing difficulties after installing Internet Service Monitoring check here first to help you resolve any problems.

• The Internet Service Monitoring Configuration icon does not appear in the Tivoli Enterprise Portal.
  If the Internet Service Monitoring Configuration icon does not appear in the Tivoli Enterprise Portal toolbar when Internet Service Monitoring installation is complete, do the following:

  • Check that Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal desktop or Tivoli Enterprise Portal browser support are installed for Internet Service Monitoring on the appropriate machines
  • Reconfigure the Tivoli Enterprise Portal Server using the command line or Manage Tivoli Enterprise Monitoring Services
  • Clear the Java cache using the Windows Control Panel
  • If using the Tivoli Enterprise Portal browser, clear the web browser cache
• A node running the Internet Service Monitors is not displayed in the Navigator.

  If the node is not visible at all, the connection between the Internet Service Monitoring Agent and the Tivoli Enterprise Monitoring Server is not configured correctly. Reconfigure the Internet Service Monitors on that node.

• The Internet Service Monitoring workspaces are not displayed in the Navigator.

  If the Internet Service Monitoring workspaces are not visible at all, check that you have installed the Tivoli Enterprise Portal Server support files on the computer running Tivoli Enterprise Portal Server.

• The Internet Service Monitoring workspaces are displayed in the Navigator, but have unusual names.

  If the workspaces are visible, but have names starting with KIS, check that you have installed the Tivoli Enterprise Portal Desktop Client support files on the computer running the client.

• The Internet Service Monitoring workspaces are not available.

  If the workspaces are visible but not available, the Internet service monitoring agent has run in the past but conditions have changed: either the agent is not running now or the connection information to the Tivoli Enterprise Monitoring Server has changed.

• When does polling start and when should I see data in the workspaces?

  Polling starts when the Internet service monitoring agent starts and at every poll interval specified by the profile element. If you do not see any data, check the poll interval and check that the Databridge and monitors are running.

  If you installed on a distributed system, check that you installed the correct support files on each computer.

• There is no data in the history workspaces

  Check that you have configured the historical data collection for the data source. In addition, if using the Tivoli Data Warehouse for long-term reporting, check that you have configured the pruning and summarization of the data.

  If the Internet service monitoring agent is active and historical data is configured, but there is still no data in the history workspaces, check that the Internet service monitoring agent is running.