MAP 0230

Use this MAP to resolve problems reported by SRNs A00-xxx to A25-xxxx.

For more information about failing part numbers, location codes, or removal and replacement procedures, see Part locations and location codes. Select your machine type and model number to see applicable procedures for your system.

Step 0230-1

1. The last character of the SRN is bit-encoded as follows:

   8   4   2   1
   |    |    |    |
   |    |    |    Replace all FRUs listed
   |    |   Hot-swap is supported
   |   Software or Firmware could be the cause
   Reserved

2. See the last character in the SRN. A 4, 5, 6, or 7 indicates a possible software or firmware problem.

Does the last character indicate a possible software or firmware problem?

No

Go to Step 0230-4

Yes

Go to Step 0230-2.

Step 0230-2

Ask the customer if any software or firmware has been installed recently.

Has any software or firmware been installed recently?

No

Go to Step 0230-4.

Yes

Go to Step 0230-3.

Step 0230-3

Check with your support center for any known problems with the new software or firmware.

Step 0230-4

Were any FRUs or location codes reported with the SRN?

No

Go to Step 0230-5.

Yes

Go to Step 0230-9

Step 0230-5

Run the diagnostics in problem determination mode on sysplanar0.

Were there any FRUs reported with the SRN?

No

Go to Step 0230-6.

Yes

Go to Step 0230-9

Step 0230-6

Did the system display: "Previous Diagnostic Results - Do you want to review the previously displayed error?"

No

Go to Step 0230-7.

Yes

You have a pending item in the error log for which there is no corresponding log repair action. To see this error, select YES at the prompt. Information from the error log displays in order of last event first. Record the error code, the FRU names and the location code of the FRUs. Go to Step 0230-7

Step 0230-7

Step 0230-8

Power on the system. See Powering on and powering off the system.

If the system boots, run the diagnostics in problem determination mode on sysplanar0.

Were any new error codes or SRNs reported?

No

Call your support center.

Yes

Follow the procedure for the new error code or SRN.

Step 0230-9

1. Obtain the list of physical location codes and FRU numbers that were listed on the Problem Report Screen. The list can be obtained by running the sysplanar0 diagnostics or using the task Display Previous Diagnostic Results.
2. Record the physical location codes and FRU numbers.
3. See the last character in the SRN. A 2, 3, 6, or 7 indicates that hot-swap is possible.

Does the last character indicate that hot-swap is possible?

No

Go to Step 0230-10.

Yes

Go to Step 0230-14

Step 0230-10

1. If the operating system is running, perform the operating system's shutdown procedure.
2. Turn off power to the system.
3. See the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed on the Problem Report Screen need to be replaced. For SRNs ending with any other character, exchange one FRU at a time, in the order listed.
4. Turn on power to the system.

5. If you are running the AIX® operating system, load the online diagnostics in service mode. See Running the online diagnostics in service mode

   Note: If the Diagnostics Operating Instructions do not display or you are unable to select the option Task Selection , check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020 and get a new SRN.
6. Wait until the Diagnostics Operating Instructions are displayed or the system appears to stop.
7. Press Enter.
8. Select Diagnostic Routines at the function selection menu.
9. Select System Verification.
10. If a missing options exist, particularly if it is related to the device that was replaced, resolve the missing options before proceeding
11. Select the option Task Selection.
12. Select the option Log Repair Action.
13. Log a repair action for each replaced resource.
14. If the resource associated with your repair action is not displayed on the resource list, select sysplanar0.
15. Return to the Task Selection Menu.
16. If the FRU that was replaced was memory and the system is running as a full system partition, select Run Exercisers and run the short exerciser on all the resources, otherwise proceed to Step 0230-15.
17. If you ran the exercisers in Step 0230-10, substep 16, return to the Task Selection menu.
18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?

No

The repair is complete. Go to Verifying a repair.

Yes

Go to Step 0230-11.

Step 0230-11

Is the problem the same as the original problem?

No

The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020 and get a new SRN.

Yes

Go to Step 0230-12.

Step 0230-12

Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?

No

Go to Step 0230-13.

Yes

The SRN did not identify the failing FRU. Call your support person for assistance.

Step 0230-13

1. After performing a shutdown of the operating system, turn off power to the system.
2. Remove the new FRU and install the original FRU.
3. Exchange the next FRU in list.
4. Turn on power to the system.

5. If you are running the AIX operating system, load the online diagnostics in service mode. See Running the online diagnostics in service mode

   Note: If the Diagnostics Operating Instructions do not display or you are unable to select the option Task Selection, check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020 and get a new SRN.
6. Wait until the Diagnostics Operating Instructions are displayed or the system appears to stop.
7. Press Enter.
8. Select Diagnostic Routines at the function selection menu.
9. Select System Verification.
10. If a missing options exist, particularly if it is related to the device that was replaced, resolve the missing options before proceeding.
11. Select the option Task Selection.
12. Select the option Log Repair Action.
13. Log a repair action for each replaced resource.
14. If the resource associated with your action does not appear on the Resource List, select sysplanar0.
15. Return to the Task Selection Menu.
16. If the FRU that was replaced was memory and the system is running as a full system partition, select Run Exercisers and run the short exerciser on all the resources, otherwise proceed to Step 0230-15.
17. If you ran the exercisers in Step 0230-13, substep 16, return to the Task Selection menu.
18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?

No

The repair is complete. Go to Verifying a repair.

Yes

Go to Step 0230-11.

Step 0230-14

The FRUs can be hot-swapped. If you do not want to use the hot-swap, go to Step 0230-10.

1. See the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed on the Problem Report Screen must be replaced. For SRNs ending with any other character, exchange one FRU at a time, in the order listed.
2. If available, use the CE Login and enter the diag command.
   Note: If CE Login is not available, have the system administrator enter superuser mode and then enter the diag command.
3. After the Diagnostics Operating Instructions display, press Enter.
4. Select the option Task Selection.
5. Select the option Log Repair Action.
6. If the resource associated with your action is not displayed on the Resource List, select sysplanar0.
7. Log a repair action for each replaced resource.
8. Return to the Task Selection menu.
9. For systems running as a full system partition, select Run Exercisers and run the short exerciser on all resources.
10. Use the option Log Repair Action in the Task Selection menu to update the error log. If the repair action was reseating a cable or adapter, select the resource associated with your repair action. If it is not displayed on the resource list, select sysplanar0.
    Note: On systems with a Fault Indicator LED, this changes the Fault Indicator LED from the fault state to the normal state.

Was a problem reported?

No

The repair is complete. Return the system to the customer.

Yes

Go to Step 0230-15.

Step 0230-15

Is the problem the same as the original problem?

No

The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020 and get a new SRN.

Yes

Go to Step 0230-16.

Step 0230-16

Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?

No

Go to Step 0230-17.

Yes

The SRN did not identify the failing FRU. Call your support person for assistance.

Step 0230-17

1. Remove the new FRU and install the original FRU.
2. Exchange the next FRU in the list.
3. Return to the Task Selection Menu.
4. Select the option Log Repair Action.
5. Log a repair action for each replaced resource.
6. If the resource associated with your action is not displayed on the Resource List, select sysplanar0.
7. Return to the Task Selection Menu.
8. For systems running as a full system partition, select Run Exercisers and run the short exerciser on all resources.
9. If you ran the exercisers in substep Step 0230-17, substep 8.
10. Select Run Error Log Analysis and run analysis on all exchanged resources.

Was a problem reported?

No

The repair is complete. Return the system to the customer.

Yes

Go to Step 0230-15.