MAP 3190
The problem that occurred is uncommon or complex to resolve. Gather information and obtain assistance from your Hardware Service Support organization.
The possible cause for SRN nnnn -
9002 is that one or more serial-attached SCSI (SAS) devices were moved
from a PCI Express 2.0 (PCIe2) controller to a Peripheral Component
Interconnect-X (PCI-X) or PCI Express (PCIe) controller.
Note: If
the device was moved from a PCIe2 controller to a PCI-X or PCIe controller,
the Detail Data section of the hardware error log contains
the reason for failure as the Payload CRC Error. For this case, the
error can be ignored and the problem is resolved if the devices are
moved back to a PCIe2 controller or if the devices are formatted on
the PCI-X or PCIe controller.
Step 3190-1
Record the hardware error log. View the hardware error log as follows:
- Follow the steps in Examining the hardware error log and return here.
- Select the hardware error log to view.
- Go to Step 3190-2.
Step 3190-2
Collect any hardware error logged about the same time for the adapter.
Step 3190-3
Collect the current disk array configuration. The disk array configuration can be viewed as follows:
- Start the IBM® SAS Disk Array Manager.
- Start Diagnostics and select Task Selection on the Function Selection screen.
- Select RAID Array Manager.
- Select IBM SAS Disk Array Manager.
- Select List SAS Disk Array Configuration.
- Select the IBM SAS RAID Controller identified in the hardware error log.
- Go to the next step.
Step 3190-4
Contact your hardware service provider.
Exit this procedure.
