The IBM Security Lifecycle Manager prerequisites cannot be installed
This topic provides troubleshooting references and steps for resolving system errors when the IBM® Security Lifecycle Manager prerequisites cannot be installed.
Description
When the user tries to install the IBM Security Lifecycle Manager prerequisites, the system displays the following error:
JVMJ9VM011W Unable to load j9dmp24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9jit24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9gc24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9vrb24: libstdc++.so.5: cannot open shared
object file: No such file or directory
Cause
The system displays this error when the system packages are not upgraded.
Proposed workaround
- All system packages must be upgraded, except the kernel that should be 6.3 in order for encryption to work correctly.
- Update all packages excluding kernel:
yum update --exclude=kernel*
- Modify: /etc/yum.conf
[main] … exclude=kernel* redhat-release*