Starting and stopping Control Desk Service Portal

Administrators can use the following commands to start or stop the Service Portal service.

Note: If Start Service Portal was selected during Service Portal installation, the service might already be started.

Starting and stopping the service

After you install Service Portal, you can use the commands that are described in the following table to start or stop the service:

Command	Description
service ibm-svcportal start	Starts the service
service ibm-svcportal stop	Stops the service
service ibm-svcportal restart	Stops the service if it is running and then starts the service
service ibm-svcportal status	Displays the current status of the service. The ibm-svcportal process status is included when the user specifies `service --status-all`.

Alternatively, for Linux environments where systemd is installed, use systemctl to manage the service. The commands that are described in the following table are typical:

Command	Description
systemctl start ibm-svcportal	Starts the service
systemctl stop ibm-svcportal	Stops the service
systemctl restart ibm-svcportal	Stops the service if it is running and then starts the service
systemctl status ibm-svcportal	Displays the current status of the service

Note: In addition to the preceding status commands, you can verify that the underlying node process is running with the command ps, for example

ps -ef | grep node

Log files for Service Portal

You can view log files for Service Portal at the following locations:

Service Portal service log file: <SVCPORTAL_HOME>/logs/service_ibm-svcportal.log
Node.js log file for Service Portal: <SVCPORTAL_HOME>/logs/trace[xxxxx].log