Prerequisites for installing Control Desk Service Portal

Before you install Control Desk Service Portal, ensure that you have the prerequisite environment.

Prerequisites for IBM Control Desk

For IBM Control Desk, complete the following tasks:

Install and configure IBM Control Desk Version 7.6.0.
Download the installation package for IBM Control Desk Fix Pack 7.6.0.1 from Fix Central.
Install IBM Control Desk Fix Pack 7.6.0.1.

Prerequisites for Service Portal

Before installing Service Portal, complete the following tasks:

Service Portal is supported only on the Red Hat Linux platform. Ensure that you install Red Hat Linux Version 6 64-bit. Before you run the Service Portal installer, ensure that 32-bit versions of following system libraries are installed:
- glibc.i686
- libXtst.i686
- libgcc.i686
- gtk2.i686
- gtk3.i686
- adwaita-gtk2-theme.i686
- PackageKit-gtk3-module.i686
- libcanberra.i686
- libcanberra-gtk2.i686
You can use yum to install, as shown in the following examples:
- yum install glibc.i686
  Note that yum also automatically installs dependencies, such as nss-softokn-freebl.i686.
- yum install libXtst.i686
  Note that yum also automatically installs dependencies, such as libX11.i686, libXau.i686, libXext.i686, libXi.i686, libxcb.i686.
Ensure that you have the installation package for Service Portal, which is available with Fix Pack 7.6.0.1 on Fix Central.
IBM SDK for Node.js is required for Service Portal. The appropriate version of node.js is included in the Service Portal installation package. Make sure that you install IBM Node.js before you install Service Portal and that you add the node executable to your path (for example, /root/ibm/node/bin).