Build a human service when you want an activity in your business process definition to create an interactive task that process participants can perform in a web-based user interface.
When you build human services, you include Coaches, which are the web-based forms that provide process-related data to users as well as collect input from those users. To create Coaches, you can add standard fields and controls such as text fields, drop-down menus, and so on.
There are two primary ways that you can create a human service. The steps in this procedure start from the business process definition diagram, add an activity, and then define the service associated with that activity. However, you can also create the human service first. If this case, you would start with by creating a human service as described in Creating a service, do steps 7 to 13 next, and then finish with steps 1 to 6.