Error messages

Error messages provide information about problems that occur while running the probe. You can use the information that they contain to resolve such problems.

The following table describes the error messages specific to this probe. For information about generic Netcool/OMNIbus error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide.

Table 1. Error messages
Error	Description	Action
`Disconnecting after %d unsuccessful retries`	The probe could not connect to the device.	Check the network connection between device and the probe. If this error recurs, contact IBM Software Support.
`Error while reading alarm`	There is a problem with your network or NM2100 machine.	Check the network connectivity between the probe and the NM2100 machine.
`HeartbeatInterval value may not be negative` `HeartbeatInterval must be greater than zero` `HeartbeatTimeout value may not be negative`	The property specified has been set to a negative value.	Change the property to a positive value.
`Host property may not be blank`	The Host property has not been set.	You must specify a host name using the properties file or command line options.
`Invalid port number`	The Port property has not been set to a valid value.	Check that you have specified a valid port number using the properties file or command line options.
`SendAlert failed`	The probe was unable to send an event to the ObjectServer.	Check that the ObjectServer is available.
`SendCommand: Error allocating memory for command` `Error allocating memory for properties` `Expect: Error allocating memory for buffer` `ConvertEscapes:Error allocating memory for temp buffer.`	There is not enough memory available.	Make more memory available on your disk and restart the probe.
`Timed out while reading socket` `Unable to connect to hostname and port number`	There is a problem with the target server, the target port, the network, or the properties.	Check that you configured the properties to access the correct system. Check that the NM2100 machine is working correctly. Check that your network is working correctly.
`Unable to send Heartbeat`	The NM2100 machine has closed the connection with the probe.	Check that the NM2100 machine is working correctly.
`Unable to get property values`	The probe could not get the values specified either using the command line options or from the properties file.	Contact IBM Software Support.
`Unable to write to file`	The probe could not write the events in the stream capture file.	Check that the file is available. Check the permissions set in the file.