Summary

Use this summary information to learn about the Java Gateway for BMC Remedy ARS.

The following table provides a summary of the gateway:
Table 1. Summary

Gateway target

The gateway supports BMC Remedy ARS (BMC Remedy Action Request System) version 7.6, version 8.1, and version 9.0.

Note: Although the gateway supports interacting with a BMC Remedy ARS version 9.0 server, it does not support the BMC Remedy ARS 9.0 API.

Gateway jar file

$OMNIHOME/gates/java/nco_g_bmc_remedy.jar

Additional gateway jar files

Additional gateway jar files are installed in the following directory: $OMNIHOME/gates/java

Package Version

3.0

Gateway supported on

 For details of supported operating systems, see the following Release Notice on the IBM Software Support website: https://www-304.ibm.com/support/docview.wss?uid=swg21687618

Configuration files

Map definition file:

$OMNIHOME/gates/bmc_remedy/bmc_remedy.map

Properties files:

$OMNIHOME/gates/bmc_remedy/G_BMC_REMEDY.props

$OMNIHOME/gates/bmc_remedy/log4j.properties

Table replication definition file:

$OMNIHOME/gates/bmc_remedy/bmc_remedy.rdrwtr.tblrep.def

JavaScript files:

$OMNIHOME/gates/bmc_remedy/bmc_remedy.js

$OMNIHOME/gates/bmc_remedy/bmc_remedy.notification.js

Environment (.env) file:

$OMNIHOME/gates/bmc_remedy/nco_g_bmc_remedy.env

Conversion table:

$OMNIHOME/gates/bmc_remedy/createConversionsTable.sql

Module-definition (.def) file:

$OMNIHOME/gates/bmc_remedy/omnibus.def

Requirements

A currently supported version of IBM Tivoli Netcool/OMNIbus.

Java runtime environment (JRE) 1.6.0 or later (32-bit or 64-bit)

The following packages that are available from the BMC Remedy ARS server installation:

  • arapiX_buildY.jar, where X specifies the BMC Remedy ARS version number and Y specifies the build number.

    For example:

    arapi7604_build002.jar

arapi81_build001.jar
  • log4j-xxx.jar

    where xxx specifies the version number of the Apache Log4j product. For example: log4j-1.2.14.jar.

The following jar files from Tivoli Netcool/OMNIbus:

  • $OMNIHOME/java/jars/jconn3.jar (Sybase JConnect JDBC driver)
  • $OMNIHOME/java/jars/niduc.jar
Note: The previously listed jar files and driver require the installation of the 'NCODesktop' feature in Tivoli Netcool/OMNIbus versions prior to version 8.1. The previously listed jar files require the installation of the 'GatewaySupport' feature in Tivoli Netcool/OMNIbus version 8.1.

The following packages are provided with the gateway:

  • common-jnetcool-2 package or higher
  • gateway-nco-g-java-3 or higher

Remote Connectivity

Available

SSL support

Available

Multicultural support

Available

For information about configuring multicultural support, including language options, see the IBM Tivoli Netcool/OMNIbus Installation and Deployment Guide.

IP environment

IPv4 and IPv6

Federal Information Processing Standards (FIPS)

 IBM Tivoli Netcool/OMNIbus uses the FIPS 140-2 approved cryptographic provider: IBM Crypto for C (ICC) certificate 384 for cryptography. This certificate is listed on the NIST website at http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/1401val2004.htm. For details about configuring Netcool/OMNIbus for FIPS 140-2 mode, see the IBM Tivoli Netcool/OMNIbus Installation and Deployment Guide.