System administration problems can occur in any of the components in the content management system, such as the clients, the DB2® database, the HTTP Server, the library server, and so on.
Understanding the IBM® Content Manager architecture can be beneficial in troubleshooting errors.
Almost all of these products or components are interrelated, and either directly or indirectly communicate with each other. For example, when you use Client for Windows to perform a text search, the library server, the database, and text search are all used. If the text search fails, you must first determine where the failure occurred. You can usually make this determination by inspecting the error message.
For more help on troubleshooting your content management system, the IBM Support Web site provides several tools that you can download.
For example, the Log Analyzer is a plug-in for the IBM Support Assistant that helps you conveniently view logs for various IBM programs in one interface. After you install both the IBM Support Assistant and Log and Trace Analyzer plug-ins, you can import logs to the Log Analyzer tool and view them next to other logs. This view helps you compare log files from multiple applications. You can also filter the logs by severity, time stamp, process ID, and other attributes. For more information about IBM Support Assistant, the Log Analyzer, and other support tools, go to http://www.ibm.com/software/support/isa/index.html?rcss=rtl.
