Managing Traveler and Verse mobile devices

For users with IBM® Traveler subscriptions, including IBM Verse mobile device users, you can view information about the users' mobile devices. You can also wipe the device or application to remove sensitive data from it, for example, if the device is lost or stolen.

About this task

Note the following information about wiping a device:
  • After you issue a wipe request, the device cannot be used with the service again unless you cancel a pending wipe or reactivate the device.
  • If you remove a user's IBM Traveler subscription, the device information is no longer available in the service and you cannot perform this procedure. In this case, the user can request a device reset through the mobile carrier.
  • If you cancel a pending wipe, the data is not wiped from the device.
  • Wipe options are shown only for devices that support them.
  • If a wipe is done outside the Traveler service, for example, if a user resets a device, the status is not shown.

Procedure

  1. Log on to the service as an administrator.
  2. If your account also has the User role, click Admin > Manage Organization.
  3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
  4. Click Users in SmartCloud Notes® Administration.
  5. If your organization uses partitions, select the partition.
    Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
  6. In the Search box, type the beginning characters of any of the following user values to display the user's name:
    • Distinguished name, for example, Samantha Daryn/Renovations.
    • Internet email address, for example, sdaryn@renovations.
    • Last name, for example, Daryn.
    A "starts with" search matches values for names that begin with letters you specify. It does not include results where the specified letters are simply included in the name. For example, the results of a search on ma might include masmith@renovations and Kristin MacGyver, but would not include tamado@renovations. Search results can include a maximum of 1000 names. You cannot use the wildcard character (*) when you search.
  7. Click the user's name in the search results.
  8. Click Manage IBM Notes Traveler Devices to see information about the user's device such as the name, the time it was last synchronized, and the status of a wipe request.

    If you do not see this option, the selected user does not have a IBM Traveler subscription.

  9. To remove data from the device, click one of the following options:
    Option Description
    Wipe Device Select this option to remove the Traveler application and all personal data and settings from the device. After device confirmation, the device is reset to the factory default settings. This option affects all users of the device.

    This option is available only if supported by the device application. The Verse client for iOS and iOS Apple v10.x devices do not support this option, even though Wipe Device action may be shown for these devices in the device list.
    Wipe Traveler Data Select this option to remove only the Traveler application and its data, but leave personal data on the device. This option affects only the selected user.
  10. If you issue a wipe request, the following options are available:
    Option Description
    Refresh Device List Shows the status of a wipe request.
    Cancel Wipe Cancels a wipe request that shows the status Wipe pending.
    Reactivate Reactivates a device in the service after a wipe request is complete or fails with an error.

Results

The following table describes the messages that you might see in the Wipe status field after you issue a wipe request and click Refresh Device List.
Table 1. Wipe status messages
Wipe status message Description
Wipe pending Wipe Device or Wipe Traveler Data was selected. The request will be processed when the device is turned on.
Deactivated The device was wiped successfully and is no longer connected to Traveler. If Wipe Traveler Data was selected, Wipe Device can still be selected.
Hard reset failed Wipe Device was selected but the device cannot be reset to factory default settings. This error usually indicates that the device is an older model that does not support hard resets.
Hard reset confirmed Wipe Device was selected and the device confirmed the request.
Application wipe failed A Wipe Traveler Data request failed. This error can occur for older device models.
Application wipe confirmed Wipe Traveler Data was selected and the device confirmed the request.
Not requested No wipe has been requested.