Problem Determination Procedures

Use the standard problem determination procedures specified by IBM to help you determine the probable causes of errors that result in EREP messages. The messages are described in EREP Messages. The standard problem determination procedures are described in Table 1.

Table 1. Standard Problem Determination Procedures
STEP ACTION
1 Save the console sheet from the operator console. In systems with a display operator console (DOC), save a copy of the hard copy log.
2 Save the system output associated with the job.
3 Save all the associated output.
4 Contact IBM for programming support.
5 Contact IBM for hardware support.

The standard problem determination procedures are recommended to diagnose problems with a system control program (SCP).