A keyword describes one aspect of a program failure. When doing your own software database search or contacting the IBM® Support Center for assistance, identify your program failure with as many of the keywords as apply to the problem.

Each keyword you add makes the search argument or keyword string more specific. The more precise the keyword string, the more selective the search, thereby yielding fewer matches in the software support database. If you do not find a similar problem in the database, you can broaden the scope of the search by deleting keywords, beginning at the end of the preceding list.