Searching problem reporting data bases and reporting problems

Search arguments are used to search problem reporting data bases. If the problem being diagnosed was already reported and the symptoms entered into the data base, the search will produce a match.

To perform a search, do the following:

1. Analyze the problem reporting data base and develop a search argument using the information provided in the boxes labeled Search Argument.
2. Complete the digits (such as ccc, nnn, hhh) according to the applicable conditions. For example, if the message CBDA099I was received, the developed search argument for message identifier would be: MS/CBDA099I. An example is shown in Table 12.
3. Use the search arguments to search problem reporting data bases. If the search finds that the problem has been reported before, request a fix from IBM.

   If the search is unsuccessful, report the problem to the IBM Support Center. Submit the information that is listed in the Problem Data tables. An example is shown in Table 13.

For more detailed information on these steps, refer to z/OS Problem Managementz/OS Problem Management.