Resetting passwords for Tivoli Monitoring for Tivoli Storage Manager

Some of the Tivoli® Monitoring for Tivoli Storage Manager user account passwords might expire and cause the application to stop functioning. You can reset any of the passwords to continue monitoring your Tivoli Storage Manager servers.

Symptom

The following symptoms might occur on the operating system on which a password expired:

An authentication error can occur when you try to start the Tivoli Enterprise Portal and log on.
The Warehouse Proxy agent and Summarization Pruning agent can no longer access the WAREHOUS database. Errors for the two agents might be displayed in the Tivoli Enterprise Portal.
Tivoli Common Reporting reports can fail to display recent historical data.
Tivoli Common Reporting reports can fail to run because it cannot connect to the WAREHOUS database.

Causes

When you install Tivoli Monitoring for Tivoli Storage Manager, several operating system account passwords are created. Passwords are configured during the installation. If you forget a password, or if a password expires, you must reset the password, and then reconfigure one or more IBM® Tivoli Monitoring services to update the password field.

Resolving the problem

You can reset any of the Tivoli Monitoring for Tivoli Storage Manager passwords, and then update the necessary services for the new password to be accepted. The accounts that are created are described in the table.

Complete the following steps to reset a Tivoli Monitoring for Tivoli Storage Manager account password and update the necessary services.

From a command prompt window, use the passwd operating system command to reset any of the Tivoli Monitoring for Tivoli Storage Manager passwords.
```
# passwd userID
```
Use the table to reconfigure the services that are based on the user account password that was reset.

From the operating system, right-click Computer > Manage.
Expand Local Users and Groups.
Click Users.
Right-click the user account for which the password was reset, and select Set Password. Enter in the new password.
Use the information in the following table to reconfigure the services that are based on the user account password that was reset.

Review the table to determine which services need to be reconfigured.

Restriction: The passwords for sysadmin, itmuser, and TEPS must be the same if you plan to upgrade Tivoli Monitoring for Tivoli Storage Manager.

Table 1. List of user IDs and corresponding services that must be reconfigured if passwords are reset
User ID	Action	Description of the user ID
sysadmin	After you reset this password, no other services must be updated.	Default Tivoli Enterprise Portal user ID
db2inst1 db2admin	After you reset this password, open the Manage Tivoli Enterprise Monitoring Services window. Right-click the following services and click Reconfigure: Warehouse Proxy agent Tivoli Enterprise Portal server From the Windows Start menu, click Run and type services.msc. Find all of the DB2® services that have Log on As as `db2admin`. For each service, right-click the service, and then click Properties. Click the Log on tab and enter in the new password.	Database administrator user ID
itmuser ITMUser	After you reset this password, complete the following tasks: Run the DB2DataSource.exe program from `install_dir`\InstallITM directory. Note: The user that is running the program must have `db2admin` authority to successfully update the password. Open the Manage Tivoli Enterprise Monitoring Services window. Right-click the following services and click Reconfigure: Warehouse Proxy agent Summarization and Pruning agent Tivoli Enterprise Portal server Run the datasrc script to reconfigure the data source. The data source defines the connection to the WAREHOUS database from Tivoli Common Reporting.	Tivoli Data Warehouse user ID
TEPS	If this password expires, update the password. No services need to be updated.	Tivoli Enterprise Portal server database user ID