Resolving problems with the client application can involve
connecting to the server, changing policy settings, reproducing the
error, or several other possible options.
Examining error messages
You can examine the error messages that are generated during
program operation to help resolve problems that might occur.
Examining the server activity log messages
Use the QUERY ACTLOG command to view
the server activity log file and the messages issued for this IBM® Tivoli® Storage Manager client
session.
Identifying when and where the problem can occur
Problems with IBM Tivoli Storage Manager client
processing often occur only when you are performing specific operations,
at certain times, or only on certain client computers.
Reproducing the problem
When you reproduce a problem as part of problem determination,
try to minimize the impact that the process has on the IBM Tivoli Storage Manager.
Collecting documentation to resolve problems with the client application
The support staff at IBM is better
able to resolve a problem if you can supply them with relevant documentation.
The Tivoli Storage
Manager backup-archive
client creates information in a number of different sources.
Resolving problems with client option sets
With client option sets, administrators can specify additional
options that might not be included in the option file of the backup-archive
client. The backup-archive client uses these options during a backup,
archive, restore, or retrieve process.
Resolving password expiration problems
If
you receive a client authentication error, it might
be as a result of an expired password. Password expiration does not
apply to node or administrator passwords that authenticate with an
LDAP directory server.
Resolving LDAP-authenticated password problems
Most problems that arise from password authentication can
be attributed to the connection between the Tivoli Storage
Manager server and
the LDAP directory server.
Resolving errors when including or excluding client files during backup processing
The include-exclude processing option impacts which files
are sent to the server for a backup or archive operation. Several
reasons are possible if you implicitly or explicitly indicate that
a file is included or excluded during backup processing and it is
not processed correctly.
Resolving Snapshot Difference problems
You can perform faster incremental backups of N-Series
and NetApp filer volumes if you use the NetApp Snapshot Difference
application programming interface (API).
Resolving image backup errors
Image backup errors can occur with Linux images, Linux Snapshot
images, or during AIX® JFS2 Snapshot-based
backup-archive and image backup.
Journal Based Backup problem determination
Journal Based Backup (JBB) is appropriate for backing up
file systems with small or moderate amounts of change activity between
backup cycles.
Using Windows Volume Shadow Copy Services
The IBM Tivoli Storage Manager Windows client uses the Volume
Shadow Copy Services (VSS) to complete system state and system services
backup. VSS can also be used as a snapshot provider for open file
support (OFS) and online image operations.
SHOW commands for the backup-archive client SHOW commands are unsupported diagnostic
commands that are used to display information about in-memory control
structures and other runtime attributes. The SHOW commands
are used by development and service only as diagnostic tools. Several SHOW commands
exist for the backup-archive client.