Opening a MAPI mailbox has failed.
Explanation
Data Protection for Exchange attempted to open
a mailbox using MAPI, but the operation failed. The MAPI mailbox
was not opened.
System action
User response
The following causes are some of the more common
causes of this error:
- Mailbox does not exist Resolution: Create the necessary mailbox.
- Mailbox has never been sent to or logged in to Resolution: Ensure
that the mailbox is active by logging in to it or by sending at least
one message to the mailbox.
- Mailbox database is not mounted Resolution: Verify that the mailbox
is mounted, and mount it if it isn't already mounted.
- Insufficient privilege to access mailbox Resolution: Ensure that
the administrative ID that you are using to restore data has the correct
privileges, and has an active mailbox on the system. Microsoft Exchange
2003 requires Exchange Administrators and Local Administrators permissions,
and Microsoft Exchange 2007 requires Exchange Organization Administrators,
Local Administrators. Microsoft Exchange 2010 requires Organization
Management and Local Administrators permissions to resolve this issue.
- Exchange server where mailbox database is located is not available
or down Resolution: Verify that access to Exchange Server using Exchange
Management Console (Exchange 2007) or Exchange System Manager (Exchange
2003).
- Microsoft Information Store service is not running Resolution:
Verify that Microsoft Exchange Information Store service is running
through computer management Services. Start the service if it is not
running.
- Microsoft Exchange System Attendant service is not running Resolution:
Verify that Microsoft Exchange System Attendant service is running
through computer management Services. Start the service if it is not
running.