IBM program support

The IBM® Customer Engineering Program Support structure exists to help you resolve problems with IBM products, and to ensure that you can make the best use of your IBM computing systems. Program support is available to all licensed users of IBM licensed programs, and you can get assistance by telephoning your local Support Center.

This section helps you decide when to contact the Support Center, and what information you need to collect before contacting the Center. The section also gives you an understanding of the way in which IBM Program Support works.