Recovery: Analyzing the problem

For all unplanned system events, a set of basic recovery procedures can be leveraged at the point of identification.

There are six well defined steps to situational analysis:

  1. Define the question
  2. Gather information and resources (observe)
  3. Form hypothesis
  4. Perform experiment and collect data
  5. Analyze data
  6. Interpret data and draw conclusions that serve as a starting point for new hypothesis

For each production scenario the symptoms that initiate a recovery action may vary.

It is important to follow the guidelines for situational analysis and take the corrective action relative to the symptoms that are presented.

Parent topic: Recovering from a failure