If the launchpad application or First Steps does not start,
try the following troubleshooting tips.
Troubleshooting the launchpad application
Restart
the launchpad after you make any changes.
- If you are using images from Passport Advantage®, make sure
that you extract the contents of the images for IBM Business Process Manager Version
7.5 DVD, WebSphere® Application
Server Network Deployment Supplement Version 7.5 CDs, and WebSphere
Portal add-in for IBM Business Process Manager DVD
into separate directories. Extracting the files from the images into
the same directory will cause errors to occur. It is recommended that
you use sibling directories. For example, use a set of directories
such as the following:
- If you can start the launchpad, but selecting a link does not
resolve to a page in the launchpad, you might have the media for the
wrong operating system in the disk drive. Check the validity of the
media.
- If you are attempting to use the Mozilla browser
on a Windows system, Internet
Explorer might open instead. The launchpad does not recognize Mozilla
as the default browser if Internet Explorer is also installed on the
same system. The launchpad is fully functional with Internet Explorer,
so no action is required.
To create an environment variable that
forces the use of Mozilla, issue the following case-specific command
at a command prompt:
set BROWSER=Mozilla
- Ensure that the JavaScript function
is enabled in your browser.
Mozilla: Click
Edit
> Preferences > Advanced > Scripts & Plugins:
- Enable JavaScript for:
Navigator
- Allow scripts to ... (Select all boxes)
Mozilla Firefox: Click
Tools
> Options > Content:
- Select Enable Java
- Select Enable JavaScript
- Click Advanced and Allow scripts to ...
(Select all boxes)
Internet Explorer: Click Tools
> Internet Options > Security > Custom Level for Internet > Scripting
> Active scripting > Enable
If the
launchpad links still do not work after trying these tips, start the
component installation programs directly.
Troubleshooting First Steps
If links from
the First Steps console fail to open browser windows, or the First
Steps console fails to launch, or immediately quits, on the Microsoft Windows operating system when Mozilla Firefox
is set as the default browser, try the following workarounds.
- Modify the Windows registry
to delete the spaces in the location name:
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command.
Note: The
preceding line might be word-wrapped. Be sure to navigate to the location
specified in the preceding lines, up to the "command" key
in the registry.
Change the "(Default)" entry so that spaces are removed
from the path.
For example, if the path is set as "C:\Program
Files\Mozilla Firefox\firefox.exe", change the path to
its short equivalent "C:\Progra~1\Mozill~1\firefox.exe".
The short names might not be the same on all systems.
For example, if you have installed
"Mozilla Thunderbird" as well
as
"Mozilla Firefox", and both are installed in the
"Program
Files" directory, the short name to the location of Mozilla Firefox
might be different from that in the example above. You can use the
"dir
/X" command to determine the short names of individual
files and directories located in the current directory.
Note: If you
choose this option, be careful that you do not corrupt the Windows registry. This key might
vary for different locales, so use caution or choose another workaround.
It is recommended that you back up the registry before making any
changes.
- Install Mozilla Firefox to a different location that does not
contain spaces.
- Change the default browser temporarily.
- Set Windows Internet
Explorer as the default browser.
Reset Mozilla Firefox as the default browser. This automatically
changes the registry entry in the first workaround so that the spaces
are removed.
This only works when you set the default browser
from within the Mozilla Firefox application. It will not work when
using the "Set Program Access and Defaults" command in "Add/Remove
Programs".