Installing the IBM Support Assistant (ISA)

You can install the IBM® Support Assistant (ISA) from the ISA downloads Web page.

Before you begin

Before you start:

Read the concept topic about the IBM Support Assistant (ISA).

About this task

Follow these steps to install ISA on your computer:

Procedure

  1. Go to the IBM SupportAssistant web page to download the installation package.
  2. Log in by using your IBM ID and password.
    If you do not have an IBM ID, click Get an IBM ID to create one.
  3. Select the version of ISA that you want and click Continue.
  4. Click View license to read the license agreement in a separate window, then select I agree and click I confirm.
  5. Select the relevant operating system, click Download now, and save the compressed file to a temporary directory.
  6. Extract the files from the compressed file to a temporary directory.
    The files that you extract include a quick start guide that tells you how to install, upgrade, and configure ISA.
  7. Follow the instructions in the quick start guide to install ISA.

Results

When you have installed ISA successfully, you can use the desktop icon to open it, or you can click Programs > IBM Support Assistant > IBM Support Assistant. (The exact name of the entry in the Start menu depends on the version of ISA that you have installed.)

What to do next

Now that you have installed ISA, install the WMQ add-on, as described in Updating the IBM Support Assistant (ISA).