Troubleshooting

Troubleshooting procedures are available for problem diagnosis and resolution.

  • Help facilities
    IBM Spectrum Protect™ has several outlets for resolving problems that you might have with the server or the backup-archive client.
  • Resolving client problems
    Resolving problems with the client application can involve connecting to the server, changing policy settings, reproducing the error, or several other possible options.
  • Resolving IBM Spectrum Protect server problems
    When working with IBM Spectrum Protect, you might experience problems specific to the server. The server diagnostic tips that you can perform vary from simple actions such as restarting your server, to more involved procedures.
  • Resolving Operations Center problems
    If a problem occurs with the IBM Spectrum Protect Operations Center and you cannot solve it, you can consult the descriptions of known problems for a possible solution. You might also need to review log files and enable extended tracing for the Operations Center.
  • Resolving communication problems
    The need for connectivity in IBM Spectrum Protect means that any communication error can render your application useless. Communication errors might be attributed to TCP/IP configuration, client and server connections, and other causes.
  • Resolving storage agent problems
    IBM Spectrum Protect can back up and restore client data directly to and from SAN-attached storage by using the storage agent.
  • Using trace to resolve problems
    IBM Spectrum Protect can, at times, experience problems that you can resolve through trace.
  • Resolving data storage problems
    If you are experiencing a problem in storing or retrieving data, several methods are available to help you resolve the problem.
  • Getting call stack information from a core file
    You can use the sample gt script shell provided here to get the call stack for each running thread from a core file.
  • Running the tsmdiag utility
    You can diagnose problems with an IBM Spectrum Protect server by running the tsmdiag utility on the system where the IBM Spectrum Protect server is installed. After you collect the diagnostic data, you can send the information to IBM® Software Support.
  • PDF guide with troubleshooting information
    Troubleshooting information for IBM Spectrum Protect in the IBM Knowledge Center is also available as a PDF guide.