Sample business rules

Business rules can include user-defined case properties and case system properties. Business rules can also include custom rule parameters if you want the rule to refer to data that is external to the case.

Including various types of case properties in a rule

The following sample business rule sets the customer ranking for the account holder to Gold if the current account balance is more than 1 million dollars, the credit rating of the account holder is more than 75, and at least one of the following conditions are true:

A salary is directly deposited into the account each month
The account was open for more than three years

If the conditions are not met, the associated rule step returns the specified print statement to the workflow so that the value can be used by the next step in the workflow.

The rule includes a temporary variable, customerAccountBalanceAsOfToday, that is set to the value of the current account balance.

The rule includes the following properties from the BankAccountUpdate case type:

Name	Type
AccountBalance	Float
isSalaryAccount	Boolean
RelationshipStartDate	Datetime
CustomerCategory	String that is associated with a choice list that has the values GOLD, SILVER, and NORMAL

The rule also includes the following custom rule parameters that are defined in the Case Manager Builder rule designer and are mapped to external data sources in Process Designer. For more information about mapping custom rule parameters to external data sources, see Mapping custom parameters in rule steps to external data sources.

Name	Type
CreditRatingFromExternalAgency	Integer
RelationshipDurationInMonths	Integer. The value of this parameter is derived by using a Process Designer expression that uses the RelationshipStartDate case property and the system time.

definitions
  set 'customerAccountBalanceAsOfToday' to the AccountBalance of BankAccountUpdate ;

if all of the following conditions are true :
- customerAccountBalanceAsOfToday is more than 1000000
- CreditRatingFromExternalAgency is more than 75
- any of the following conditions is true :
   - BankAccountUpdate is isSalaryAccount
   - RelationshipDurationInMonths is more than 36

then set the CustomerCategory of BankAccountUpdate to GOLD ;

else print "No changes were made to the customer category by the rule: "+ the name of this rule ;

Determining process routing

The following sample business rule is used to determine process routing. Based on whether the account holder is included in a list of defaulters that is obtained from an external data source, the rule returns a print statement to the workflow to indicate whether to accept the overdraft request. The specified print statement can be used by the next step in the workflow, such as to display the print output on the Case Details page to advise the case worker how to proceed. Alternatively, you can create a step in Process Designer to automatically trigger a response that depends on the value of the print output.

The rule includes the following property from the BankAccountUpdate case type:

Name	Type
AccountHolderName	String

The rule also includes the following custom rule parameter that is defined in the Case Manager Builder rule designer and is mapped to an external data source in Process Designer:

Name	Type
ListOfDefaulters	String, multiple value

if the AccountHolderName of BankAccountUpdate is one of ListOfDefaulters
then print "REJECT THE OVERDRAFT REQUEST PENDING SUPERVISOR APPROVAL";
else print "SEND THE REQUEST FOR SENIOR MANAGER REVIEW";