You can often find solutions to problems by searching IBM knowledge bases.
You can optimize your results by using available resources, support
tools, and search methods.
About this task
IBM® provides extensive
product documentation in IBM Knowledge Center (www.ibm.com/support/knowledgecenter/).
However, sometimes you need to look beyond IBM Knowledge Center to answer your questions
or resolve problems.
Procedure
To search other knowledge bases, use one or more of the
following approaches:
- Search for content by using the IBM Support Assistant (ISA). ISA
is a no-charge, software serviceability workbench that helps you answer
questions and resolve problems with some IBM software products. You can find
instructions for downloading and installing ISA on the ISA website (www.ibm.com/software/support/isa/).
Some IBM products have not implemented
support for ISA.
- Find the content by using the IBM Support
Portal: www.ibm.com/supportportal.
The IBM Support Portal is a unified,
centralized view of all technical support tools and information for
all IBM systems,
software, and services. The IBM Support
Portal lets you access the IBM electronic support portfolio from one place.
You can tailor the pages to focus on the information and resources
for problem prevention and faster problem resolution. Familiarize
yourself with the IBM Support
Portal by viewing the demo videos (https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos).
These videos introduce you to the IBM Support
Portal, explore troubleshooting and other resources, and demonstrate
how you can tailor the page by moving, adding, and deleting portlets.
- Search for content by using the IBM masthead search. You
can use the IBM masthead
search by typing your search string into the Search field at the top
of any ibm.com® page.
- Search for content by using any external search engine,
such as Google, Yahoo, or Bing. If you use an external
search engine, your results are more likely to include information
that is outside the ibm.com domain.
However, sometimes you can find useful problem-solving information
about IBM products in newsgroups,
forums, and blogs that are not on ibm.com.
Tip: Include IBM and the name of the product in your
search if you are looking for information about an IBM product.