Troubleshooting: Rational Test Control Panel

Review the common questions and issues that might arise when using IBM® Rational® Test Control Panel.

Table 1. Rational Test Control Panel problems and workarounds
Problem	Solution
Issues with startup, web server, unrecognized registration or other messages from agents or proxies while working on Rational Test Control Panel	Analyze the log files for investigating the issues. The log files are located in the `Rational Test Control Panel installation directory`\logs and `Rational Test Control Panel installation directory`\logs\additional
After upgrading to the latest version of Rational Test Control Panel, you might have issues if you have not closed the Rational Test Control Panel session in the web browser.	Refresh Rational Test Control Panel session in the browser by using the `Shift+F5` keys or close the browser tab and then log in to Rational Test Control Panel
After installing the latest version of Rational Test Control Panel, you want to change the runtime language.	Rational Test Control Panel typically detects the language of the browser configuration and displays that language. However, if that is not the case, you can modify the URL that is used to access Rational Test Control Panel by adding the language that you want to use. For example, if you want to display Rational Test Control Panel in French, you use the following code: `http://myRTCPServer:7819/RTCP/?locale=fr` For a complete list of language codes, see Internet Assigned Numbers Authority (IANA) Language Subtag Registry. Rational Integration Tester supports a subset of these language codes as documented at Software Product Compatability Translation Reports.
After you upgrade to the latest version of Rational Test Control Panel, nothing that is configured to communicate with Rational Test Control Panel is able to connect to Rational Test Control Panel. Rational Test Control Panel does not load in a browser. The following log message appears in the Rational Test Control Panel log files: `[ERROR] CWWKT0022E: The configured host 0.0.0.0 for HTTP endpoint defaultHttpEndpoint could not be resolved. The endpoint has been disabled.`	Edit the `RTCP/config/server.custom.xml` file to do one of the following: Replace `0.0.0.0` with `*`. Remove the `host` attribute to use the default. Remove the entire `httpEndpoint` element to use the default for all its attributes.

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