Troubleshooting source systems

These topics can help you solve common problems in configuring source systems.

Lotus Notes user ID for the IBM Content Collector Email Connector service
If Lotus® Domino® is your email system, the IBM® Content Collector Email Connector service must not be run under a local system account. The error AFUC0004E indicates that the settings for a service are incorrect.
Sometimes the recipient copy instead of the sender copy of a Lotus Notes email is restored
If the user name or domain name of a user changed, the user could not restore the sender copy. Instead, the recipient copy of the email was always restored.
Using a multilingual mail database
If you installed the Domino Language Pack on the Domino server and are using multilingual mail templates on the mail database, there is a limitation in that email can only be delivered to one Inbox folder at a time. Only users working with different locales set on their Notes clients will see the email for all of the different languages in their Inbox folders.
Lotus Notes ID file cannot be validated and archiving fails
The Lotus Notes® ID file specified for the Lotus Domino administrator or Lotus Notes repository user cannot be validated if the path to the folder of this file contains characters of the extended ASCII set, language-specific characters, or UTF-8 characters. If the ID file folder contains such characters, an error message is displayed. Archiving will fail. This is a known limitation.
Duplicate attachments in Lotus Notes documents are not removed
Duplicate attachments in a Lotus Notes® document are not removed when the document is stubbed
Only one process can work with a PST file at a time
A PST file can only be accessed by one process at a time.
Changing the timeout if the Outlook Extension cannot be loaded
If Outlook Extension cannot be loaded when a client user starts Microsoft Outlook, Outlook Extension probably did not have enough time to read configuration data from the IBM Content Collector Configuration Web Service. You can set a timeout value in the afuconfig.xml file to overcome this problem.
Starting Outlook can be very slow if you are not connected to the network
Each time you start Outlook, the Outlook client attempts to connect to the Content Collector Configuration Web Service to retrieve configuration data it requires on the client workstation.
Documents archived using CommonStore for Exchange Server cannot be restored
Sometimes documents archived using CommonStore for Exchange Server cannot be restored because the job folder name is invalid or does not exist.
Not all archived messages are copied to a new offline repository
If you are using Windows Vista and Outlook 2007 and want to change your offline repository, initializing this new offline repository might not work as expected as all archived messages might not be copied to this new offline repository.
Microsoft Exchange: Offline repository support stops working after 5000 documents have been retrieved or copied
If a large amount of documents must be copied to the offline repository, offline repository support stops working.
The Email Connector for Microsoft Exchange cannot connect to the Active Directory
If the user account of the IBM Content Collector Email Connector is not allowed to log on to the domain controller, the Email Connector for Microsoft Exchange cannot connect to the Active Directory.
Microsoft Exchange: Insufficient access rights for the Content Collector services
If the account running the IBM Content Collector Email Connector service and the IBM Content Collector Web Application service does not have sufficient access rights, one or more of the following error codes are written to the log file (
Microsoft Exchange: IBM Content Collector Outlook Extension displays stubs for calendar or journal items even though an offline repository or the automatic retrieve function is enabled
If you use an offline repository or if you enabled Retrieve and display document when opened in the IBM Content Collector Outlook Extension advanced options dialog, items in a Day/Week/Month or Timeline view might incorrectly be displayed as stubs.
Outlook Extension behavior when Single Item Recovery or Litigation Hold is enabled
If Single Item Recovery or Litigation Hold is enabled on a Microsoft Exchange mailbox and the Retrieve and display message when opened feature or an offline repository is used, Outlook Extension does not modify the stubbed messages in the mailbox.
Mailboxes that exceed the prohibit send and receive quota are skipped as collection source
If a mailbox on an Exchange server (2010 or later) exceeds the prohibit send and receive quota, the mailbox is excluded as collection source for documents to collect during processing in IBM Content Collector.
SharePoint connector validation fails
Validation fails when creating or editing a connection to Microsoft SharePoint.
SharePoint column names display incorrectly
The Content Collector for Microsoft SharePoint column names display internal names.
Microsoft SharePoint timeout error during collection
Depending on the size of your collection, you might have to increase the SharePoint process timeout value.
SharePoint farm or web application collection fails for some site collections
Ensure that the user ID that is used to run the collection has appropriate access permissions.
IBM Connections Connector validation fails
Validation fails when creating or editing a connection to IBM Connections.
The Mark for Archiving button is disabled
The Mark for Archiving button is available only for documents that have not been archived before. The button is not available if a trigger mailbox is configured.

Parent topic: Troubleshooting configuration