Getting support for IBM BPM on Cloud

If you are working in a dedicated subscription instance of IBM® Business Process Manager on Cloud, support is available.

Business-hours support

Support is available during normal business hours:

8:00 AM - 5:00 PM Eastern Standard Time (EST), Monday through Friday (excluding US holidays)
8:00 AM - 5:00 PM Central European Time (CET), Monday through Friday (excluding German holidays)

To get support, submit your questions or issues through the Client Success Portal site.

If you require support after normal business hours, open a Severity 1 ticket through the IBM Service Request site.

For information about support response times, see IBM Software as a Service (SaaS) Support Handbook.

For information about the service level agreements (SLAs) that apply to technical support, see IBM Business Process Manager on Cloud: Terms of Use.