Using the product activity log

This procedure can help you learn how to use the product activity log (PAL).

Procedure

  1. To locate a problem, find an entry in the product activity log for the symptom you are seeing.
    1. On the command line, enter the Start System Service Tools (SST) command: 
      STRSST
      If you cannot get to SST, select DST.
      Note: Do not perform an IPL on the system or partition to get to DST.
    2. On the Start Service Tools Sign On display, type a user ID with service authority and password.
    3. From the System Service Tools display, select Start a Service Tool > Product activity log > Analyze log.
    4. On the Select Subsystem Data display, select the option to view All Logs.
      Note: You can change the From: and To: Dates and Times from the 24-hour default if the time that the customer reported having the problem was more than 24 hours ago.
    5. Use the defaults on the Select Analysis Report Options display by pressing the Enter key.
    6. Search the entries on the Log Analysis Report display.
      Note: For example, a 6380 Tape Unit error would be identified as follows:
      • System Reference Code: 6380CC5F
      • Class: Perm
      • Resource Name: TAP01
  2. Find an SRC from the product activity log that best matches the time and type of the problem the customer reported.
    Did you find an SRC that matches the time and type of problem the customer reported?
    • Yes: Use the SRC information to correct the problem. This ends the procedure.
    • No: Contact your next level of support. This ends the procedure.