Beginning troubleshooting and problem analysis
This information provides a starting point for analyzing problems.
This information is the starting point for diagnosing and repairing systems. From this point, you are guided to the appropriate information to help you diagnose problems, determine the appropriate repair action, and then complete the necessary steps to repair the system.
Note: Update the system firmware to the latest level before you start problem analysis. If you
update the system firmware, you will have the latest available fixes and improvements for error
handling, reporting, and isolation. For instructions about updating the system firmware, see Getting
fixes.
| What type of problem are you dealing with? | Problem analysis procedure |
|---|---|
| You do not know the type of problem. | Go to Determining the problem analysis procedure to perform. |
| A baseboard management controller (BMC) access problem occurred. | Go to Resolving a BMC access problem. |
| The system does not power on (the power button or the BMC power on command does not power on the system). | Go to Resolving a power problem. |
| A system firmware boot failure occurred (the system started but was not able to boot to the Petitboot menu). | Go to Resolving a system firmware boot failure. |
| A video graphics array (VGA) monitor problem occurred (the system started but video is not displayed on the monitor). | Go to Resolving a VGA monitor problem. |
| An operating system boot failure occurred (the system booted to the Petitboot menu but the operating system did not start). | Go to Resolving an operating system boot failure. |
| A BMC dashboard sensor is red. | Go to Resolving a sensor indicator problem. |
| A processor, memory, power, or cooling hardware failure occurred. | Go to Resolving a hardware problem. |
| Missing or faulty graphics processing unit (GPU), PCIe adapter, disk drive, or solid-state drive. | Go to Resolving a GPU, PCIe adapter, or device problem. |
