Starting a repair action

This is the starting point for repair actions. All repair actions must begin with this procedure. From this point, you are guided to the appropriate information to help you perform the necessary steps to repair the server.

Note: In this topic, control panel and operator panel are synonymous.
Before beginning, record information to help you return the server to the same state that the customer typically uses. Examples follow:
  • The IPL type that the customer typically uses for the server.
  • The IPL mode that is used by the customer on this server.
  • The way in which the server is configured or partitioned.
  1. Has problem analysis been performed by using the procedures in Beginning problem analysis?
  2. Is the failing server managed by a management console?
    • Yes: Continue with step 5.
    • No: Continue with the next step.
  3. Do you have an action plan to perform an isolation procedure?
  4. Do you have a field replaceable unit (FRU), location code, and an action plan to replace a failing FRU?
    • Yes: Go to the removal and replacement procedures for the system you are servicing.
    • No: Go to Part locations and location codes to find the part that you need, and then go to the removal and replacement procedures for the system you are servicing.

    This ends the procedure.

  5. Is the management console connected and functional?
    • Yes: Continue with the next step.
    • No: Start the management console and attach it to the server. When the management console is connected and functional, continue with the next step.
  6. Were you directed here by support to replace a FRU using Exchange FRU on the HMC?
  7. Perform the following steps from the management console that is used to manage the server. During these steps, refer to the service data that was gathered earlier:
    Note: If you are unable to locate the reported problem and there is more than one open problem near the time of the reported failure, use the earliest problem in the list.
    Choose one of the following navigation options depending on the interface type of the HMC:
    • If you are using an HMC Classic or HMC Enhanced interface, complete the following steps:
      1. In the navigation area, select Service Management.
      2. In the content pane, select Manage Serviceable Events. The Manage Serviceable Events window is displayed.
      3. From the Serviceable event status list, select Open.
      4. Select ALL for every other selection and click OK.
      5. Scroll through the list to determine whether a problem has a status of Open and to determine whether it corresponds with the problem reported by the customer.
      6. Do you find the reported problem or an open problem near the time of the reported problem?
        • Yes: Continue with the next step.
        • No: Go to step 4, or if a serviceable event was not found, see the appropriate problem analysis procedure for the operating system you are using.
    • If you are using an HMC Enhanced+ interface, complete the following steps:
      1. In the navigation area, click the Serviceability icon Serviceability, and then click Serviceable Events Manager. The Manage Serviceable Events window is displayed.
      2. From the Serviceable event status list, click Open.
      3. Select ALL for every other selection and click OK.
      4. Scroll through the list to determine whether a problem has a status of Open and to determine whether it corresponds with the problem reported by the customer.
      5. Do you find the reported problem or an open problem near the time of the reported problem?
        • Yes: Continue with the next step.
        • No: Go to step 4, or if a serviceable event was not found, see the appropriate problem analysis procedure for the operating system you are using.
  8. To perform a repair operation from the HMC, complete the following steps:
    1. Select the serviceable event you want to repair, and click Repair from the selected menu.
    2. Follow the instructions displayed on the HMC.

    After you complete the repair procedure, the system automatically closes the serviceable event. This ends the procedure.

Parent topic: Common service procedures


Last updated: Mon, May 11, 2020