Learn about the applications that are designed to help you manage your service and support requirements.
The service applications are tools that help monitor your server and allow your server to connect to the service and support organization, under your authorization.
After your server is set up and connected to your service and support organization, the service applications enable service functions to occur automatically. The following applications are related to service and support for your server:
- Electronic Service Agent™
- Service Focal Point
- Remote Support Facility
The functions that the service tools enable are depicted in the following illustration. The service tools work together to help your server keep you informed of the status of issues that might occur, and to communicate information about those issues to your service and support organization.
The applications that are used to help provide service to your hardware depend on your hardware configuration and your operating environment. If your server is managed with an HMC, the way in which you use the service applications differs from a server that does not have an HMC. Your specific configuration can be determined ahead of time, and then as you install your server and operating system environment, you can set up your service applications to best suit your needs.