Learn more about the Electronic Service Agent™ application
which monitors your servers after you enable it.
The Electronic
Service Agent can run on your server or on an HMC. If Electronic
Service Agent is installed and activated on your
HMC,
the
HMC can monitor all
the managed servers. If a problem occurs and the application is enabled, Electronic
Service Agent can report the problem to your service and support organization.
If your server is partitioned with an HMC, Electronic Service Agent,
together with the Service Focal Point application, reports serviceable events
and associated data collected by Service Focal Point to your service and support
organization, either automatically or manually, under your authorization.
Note: - Serviceable events on the HMC typically
consist of problems related to the server firmware and hardware. Problems
related to i5/OS® are not
typically reported through the HMC as
serviceable events; i5/OS problems
are reported through the logical partition and then sent to service and support
using the appropriate service connection.
- If you are using the Integrated Virtualization Manager to
manage your server, check Service Focal Point for the Integrated Virtualization Manager to
see if you need to contact service and support.
If enabled, the Electronic Service Agent gateway
server maintains the database for all the Electronic Service Agent data
and events that are sent to your service and support organization, including
any Electronic
Service Agent data from other client HMCs
in your network.
You can enable Electronic Service Agent to perform
the following tasks:
- Report problems automatically; service calls are placed without intervention.
- Automatically send service information to your service and support organization.
- Automatically receive error notification either from Service Focal Point
or from the operating system running in a full system partition profile.
- Support a networked environment with a minimum number of telephone lines
for modems.
To find out how Electronic Service Agent fits into
your service environment, see the Map of service applications and functions.
For more details on configuring and using Electronic Service Agent on
your HMC or server, see Setting up your server to connect to service and support.
For details on using Electronic Service Agent,
see the following:
- For AIX® or Linux®, refer to the Electronic
Service Agent Web site at http://www.ibm.com/support/electronic/navpage?category=5
and search on the appropriate user's guide.
- For i5/OS,
refer to the Electronic
Service Agent topic in the IBM® eServer™ iSeries® Information Center.