You may have noticed a few updates to our Web pages. IBM technical support is pleased to announce that a new navigation feature will be available in September, 2007.
Along with our world-class IBM technical support content, the support task navigator will be found on all IBM technical support web pages. This new task-based navigation will give you direct access to the primary tasks and tools for support.
Features of the support task navigator:
• Overview: Top level (summary) page
• Download: Search for downloads
• Troubleshoot: Resources to help you solve problems
• Search: Contextual search of support
• Documentation: Documentation links and resources
• Forums & Communities: Collaboration resources
• Plan: How-to-plan documents and resources
• Install: How-to-install documents and resources
• Use: How-to-use documents and resources
• Open service request: Reporting problems to IBM Support
• Assistance: Website assistance (help)
Starting in September 2007, Services and Software customers will be able to use the new navigation and task-based pages on many of the top level IBM technical support pages. Throughout the remainder of year, the new Support Task Navigator will be deployed across all of Software, Systems: Servers, Storage, and operating systems.
We will continue to update all of the IBM technical support Web pages to take advantage of this exciting new feature. Check back periodically for new information and enhancements.