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JR54762: SUPPORT ASSISTANT HANGS. THIS PREVENTS THE SUBSRIPTION FROM EXECUTING AN ABORT/SHUTDOWN AFTER IT HITS AN UNCAUGHT EXCEPT

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APAR status

  • Closed as program error.

Error description

  • Uncaught exception handler should either not run support
    assistant or should not get DB connections when running support
    assistant
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Affects customers using IIDR 11.3.3 for all engines.         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * SUPPORT ASSISTANT HANGS AND PREVENTS THE SUBSRIPTION FROM    *
    * EXECUTING AN ABORT/SHUTDOWN AFTER IT HITS AN UNCAUGHT        *
    * EXCEPTION.                                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IIDR 11.3.3.2-23 for all engines.                 *
    ****************************************************************
    

Problem conclusion

  • This issue is fixed by applying IIDR 11.3.3.2-23 for all
    engines.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR54762

  • Reported component name

    IDR FOR NETEZZA

  • Reported component ID

    5725E3002

  • Reported release

    B33

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-11-18

  • Closed date

    2017-06-16

  • Last modified date

    2017-06-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    IDR FOR NETEZZA

  • Fixed component ID

    5725E3002

Applicable component levels

  • RB33 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTRGZ","label":"InfoSphere Data Replication"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B33","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2017