JR54762: SUPPORT ASSISTANT HANGS. THIS PREVENTS THE SUBSRIPTION FROM EXECUTING AN ABORT/SHUTDOWN AFTER IT HITS AN UNCAUGHT EXCEPT

APAR status

• Closed as program error.

Error description

• Uncaught exception handler should either not run support
  assistant or should not get DB connections when running support
  assistant
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Affects customers using IIDR 11.3.3 for all engines.         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SUPPORT ASSISTANT HANGS AND PREVENTS THE SUBSRIPTION FROM    *
  * EXECUTING AN ABORT/SHUTDOWN AFTER IT HITS AN UNCAUGHT        *
  * EXCEPTION.                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IIDR 11.3.3.2-23 for all engines.                 *
  ****************************************************************
  

Problem conclusion

• This issue is fixed by applying IIDR 11.3.3.2-23 for all
  engines.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  IDR FOR NETEZZA

• Fixed component ID

  5725E3002

Applicable component levels

• RB33 PSY

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