2016 QTR1 Featured Documents for Atlas eDiscovery Process Management

Content

The content below was sent in the Support Newsletter for Atlas eDiscovery Process Manager on 16 Mar, 2016. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Atlas eDiscovery Process Manager technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Atlas eDiscovery Process Manager. This document includes:

• In the Spotlight
• Plan
• Education

1. How do we list Stewards and Discovery Delegates when we add custodians to a Collection Plan ?
   This is due to a parameter setting in the component MATTER_EXCEPTIONS
2. Why do some users notice flicker in Internet Explorer v10 when using Atlas?
   This is caused when you use the GPU Rendering option in Internet Explorer
3. Technical Support (TS) Chat available for some ECM Products
   Technical Support (TS) Chat available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager
4. Get Connected to Enterprise Content Management (ECM) Support through Social Media
   IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter.
5. ECM End Of Service (EOS) Products
   IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans.
6. End of Support announcements for some Atlas product versions
   Software support discontinuance: IBM Atlas Suite V4.5.1, V4.5.2, and V5.0.1 - Replacement available
7. Featured Documents for Atlas eDiscovery Process Management
   This document features the most requested documents as well as those identified as valuable in helping answer your questions related to Atlas eDiscovery Process Management. The list will be updated periodically to reflect new trends and issues.
8. IBM Support Easy OnBoarding tool
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!
9. Amplify 2016 -May 16 thru19 in Tampa, Florida
   Engage the power of cognitive commerce. Join us at Amplify 2016 to experience the cognitive commerce innovations that improve customer acquisition, loyalty and profitability. With more than 200 breakout sessions, panel discussions and technical deep dives, Amplify is the place to discover the latest solutions and strategies to orient your entire business around the customer.

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1. Relax in Fountains of ECM Knowledge...Let's keep it flowing
   We need feedback from our valued clients so that we can keep you updated on the information you need!
2. https://www.ibm.com/developerworks/community/blogs/Atlas/entry/Best_Practices_for_Releasing_Custodians_from_Hold_in_Atlas_6_0_3_x?lang=en">Best Practices for Releasing Custodians from Hold in Atlas 6.0.3.x
   In the Atlas eDiscovery Process Management application (we'll refer to as just Atlas) there are multiple ways to initiate the release for a custodian from a legal matter.

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1. Never Let Up on Training...All Great Leaders are Learners!
   Start off the 2015 New Year with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers.
2. Passport Advantage and Fix Central Explained
   The purpose of this document is to address the differences between Passport Advantage and Fix Central in obtaining Software release downloads and fixes. In addtion, it will describe the Continuous Delivery software methodology.

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