2015 QTR4 Featured Documents for Content Collector and eDiscovery Manager

Content

The content below was sent in the Support Newsletter for Content Collector and eDiscovery Manager on 16 Dec, 2015. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Content Collector and eDiscovery Manager technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Content Collector and eDiscovery Manager. This document includes:

• In the Spotlight
• Plan
• Education

1. Security Bulletin:Vulnerability in Apache Commons affects IBM Content Collector (CVE-2015-7450)
   An Apache Commons Collections vulnerability for handling Java object deserialization was addressed by IBM Content Collector.
2. Simplified IBM Support Portal is here!
   IBM design worked directly with clients, to understand support preferences. Now you choose a product and the relevant support links for that product display on one page. Give the new Support Portal a try!
3. Social Media Channels for Enterprise Content Management
   Become a part of our growing community of clients, support engineers, and support personnel by being a fan on Facebook, following us on Twitter, and subscribing to our Blogs and Quarterly Support Newsletters.
4. IBM Enterprise Content Management Support is on Facebook
   Enterprise content management (ECM) solutions deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency. As the volume of content continues to rise, organizations struggle to use it effectively. Seventy-three percent of CEOs are making significant investments in their organizations’ ability to draw meaningful customer insights from available data.1 IBM Enterprise content management provides a way to discover the content, recognize its value, then act on it for better business insight and outcomes.
5. Technical Support (TS) Chat available for some ECM Products
   Technical Support (TS) Chat available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager
6. Get Connected to Enterprise Content Management (ECM) Support through Social Media
   IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter.
7. ECM End Of Service (EOS) Products
   IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans.
8. IBM Support Easy OnBoarding tool
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!

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1. http://www-01.ibm.com/support/docview.wss?uid=swg27039384">System requirements for IBM Content Collector
   View the IBM Content Collector prerequisites documents.
2. Download IBM Content Collector
   This document contains links to the download pages for IBM Content Collector.
3. ICC 4.0 - Collecting from Microsoft SharePoint sites
   Configure a SharePoint collector to collect documents from SharePoint sites. A SharePoint collector can process multiple collection sources at a specified interval.
4. http://www-01.ibm.com/support/docview.wss?uid=swg27038241">System requirements for IBM eDiscovery Manager
   To deploy IBM eDiscovery Manager, you need, at a minimum an application server, a content server or email server, and a web browser. This document lists the technical specifications for these items, and other optional components.
5. Download IBM eDiscovery Manager
   This document describes how to download and install eDiscovery Manager Version 2.2.2 by using the Passport Advantage Online web site.
6. IBMSupport Information for ECM Products
   Save time and simplify support with the Electronic Support Resources. A number of tools, PDFs and videos have been provided.
7. Sign Up for My Notifications and Lifecycle Subscriptions
   My Notification emails include important technotes, education, product announcements, and more. Find out how you can receive an email either weekly or daily with important technical news about the IBM products that you select. IBM Provides software support lifecycle news feed in Really Simple Syndication (RSS) format to keep you up-to-date about lifecycle event date changes for IBM software products. Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
8. ECM End Of Service (EOS) Products
   IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans.
9. Documentation updates for IBM eDiscovery Manager Version 2.2
   This document summarizes changes and corrections to the eDiscovery Manager Version 2.2 information center and online help system.
10. Migrating the text index from IBM Legacy Content Search Engine to IBM Content Search Services
    Have you been using the IBM Legacy Content Search Engine to index emails archived by IBM Content Collector into IBM FileNet P8? If so, please review the following important information: If you are planning an upgrade to IBM FileNet P8 5.2 from an earlier version, you will need to migrate email data archived into IBM FileNet P8 object stores with IBM Content Collector from IBM Legacy Content Search Engine to IBM Content Search Services prior to the upgrade to IBM FileNet P8 5.2. While FileNet P8 supports the migration of IBM Legacy Content Search Engine indexes to IBM Content Search Services, you cannot use this migration process for object stores that contain email archived with Content Collector into the document classes ICCMail2/ICCMailSearch2 or ICCMail/ICCMailSearch. A special migrat
11. ICC 4.0.1 - IBM Content Collector V4.0.1 simplifies content collection and delivers a flexible archiving approach for clients
    This release supports value-based archiving through a legal role capability. It can be combined with Global Retention Policy and Schedule Management functions to meet the complexity of today's multi-dimensional businesses, from collection through defensible disposal.
12. Software withdrawal and support discontinuance: IBM Content Collector V2.1, IBM eDiscovery Manager V2.1, and IBM eDiscovery Analyzer V2.1 - Replacements available
    Effective on April 30, 2015, IBM will withdraw support from IBM Content Collector v2.1, IBM eDiscovery Manager v2.1, and IBM eDiscovery Analyzer v2.1, licensed under the IBM International Program License Agreement.
13. Relax in Fountains of ECM Knowledge...Let's keep it flowing
    We need feedback from our valued clients so that we can keep you updated on the information you need!
14. IBM Connect 2016 - January 31 - February 3, 2016 in Orlando, Florida
    The Premier Social Business and Digital Experience Conference- Discover the IBM solutions that increase collaboration and productivity by delivering the next generation work experience. Come to Connect to see first-hand how the new IBM digital assistant will help you focus on work that satisfies customers and grows your business. Learn how to deliver value at the point of impact with personalized and persuasive digital content across all customer and employee touch points.

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1. IBM Software Redbooks
   Hundreds of IBM Redbooks publications are available for downloading.
2. Content Collector 4.0 Knowledge Center
   Welcome to the IBM Content Collector documentation, where you can find information about how to install, maintain, and configure IBM Content Collector.
3. Content Collector V4.0 Documentation Updates
   This document contains documentation updates for IBM Content Collector Version 4.0.
4. Content Collector 4.0 Documentation Corrections
   The following items were missing or incorrect in the published IBM Content Collector v4.0 documentation.
5. eDiscovery Manager Knowledge Center
   Welcome to the IBM eDiscovery Manager documentation, where you can find information about how to install, maintain, and use the IBM eDiscovery Manager.
6. Known Issues for eDiscovery Manager Version 2.2.2
   At the time that eDiscovery Manager Version 2.2.2 was released, the following issues were known to exist.
7. developerWorks - IBM Enterprise Content Management Application Center
   Find ECM solutions and content. Interact with experts to help solve your real world business problems using ECM products and technologies.
8. https://www-304.ibm.com/services/learning/ites.wss/zz/en?pageType=page&c=Y678448H04759K32">Enterprise Content Management Training
   Not sure what course to take? Use the training paths to find a course, view its description, and register. Plus, print or save a copy of the PDF for reference at a later time.
9. IBM Enterprise Content Management Certifications
   The IBM Certification Program will assist in laying the groundwork for your personal journey.
10. Never Let Up on Training...All Great Leaders are Learners!
    Start off the 2015 New Year with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers.
11. Get Connected to Enterprise Content Management (ECM) Support through Social Media
    IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter.
12. Relax in Fountains of ECM Knowledge...Let's keep it flowing
    We need feedback from our valued clients so that we can keep you updated on the information you need!
13. Enterprise Content Management (ECM)
    An introduction to enterprise content management capabilities and solutions from IBM Software
14. IBM Certified Solution Designer - IBM Content Collector (ICC)
    This certification exam indicates that the successful candidate has the required knowledge, skills, and abilities necessary to design an IBM Content Collector based archiving solution.
15. Staying Connected by Receiving Product Notifications
    Welcome to the ECM Support Blog for My Notifications and Lifecycle Subscription information. This blog will help our clients successful sign up for automated updates on End of Support dates (EOS), and Product updates such as: Security Bulletins, Fix packs and interim fixes, product documentation etc. A step-by-step tutorial helps the client register and subscribe to these types of notifications.

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