2015 QTR4 Featured Documents for StoredIQ

Content

The content below was sent in the Support Newsletter for StoredIQ on 16 Dec, 2015. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to StoredIQ technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of StoredIQ. This document includes:

• In the Spotlight
• Plan
• Education

1. Get Connected to Enterprise Content Management (ECM) Support through Social Media
   IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter.
2. dW Answers
   Connect with the StoredIQ Support and Development teams in an FAQ style technical forum or review previously answered questions.
3. IBM StoredIQ and Box
   Leverage StoredIQ to migrate the right content to the cloud. Gain insight into your on-premise data, classify it, and upload what you want to the Box environment with StoredIQ.
4. Technical Support (TS) Chat available for some ECM Products
   Technical Support (TS) Chat available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager
5. https://www.ibm.com/developerworks/community/groups/community/cse">IBM Client Success Essentials Community
   This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
6. IBM Support Easy OnBoarding tool
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!
7. ECM End Of Service (EOS) Products
   IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans.

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1. Relax in Fountains of ECM Knowledge...Let's keep it flowing
   We need feedback from our valued clients so that we can keep you updated on the information you need!
2. IBM Connect 2016 - January 31 - February 3, 2016 in Orlando, Florida
   The Premier Social Business and Digital Experience Conference- Discover the IBM solutions that increase collaboration and productivity by delivering the next generation work experience. Come to Connect to see first-hand how the new IBM digital assistant will help you focus on work that satisfies customers and grows your business. Learn how to deliver value at the point of impact with personalized and persuasive digital content across all customer and employee touch points.
3. Wondering how to get started with IBM Support?
   Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
4. https://www.ibm.com/developerworks/community/wikis/home?lang=en_us#!/wiki/W46905e18f1ae_41f5_8b86_03509d3818cc/page/IBM%20Client%20Self-Assist%20Support%20(CSA)%20Help%20&%20Resources">IBM Client Self-Assist Support (CSA) Help & Resources
   Look here and find a number of short-duration videos in regard to IBM’s CSA support processes or send an email requesting a personalized overview of IBM's support tools.
5. IBMSupport Information for ECM Products
   Save time and simplify support with the Electronic Support Resources. A number of tools, PDFs and videos have been provided.
6. Deploy, Maintain, Maximize IBM StoredIQ version 7.6.0.5
   Find detailed information to help you get the most out of your StoredIQ environment. Explore deployment, common tasks, and advanced features.
7. IBM Software Support Lifecycle
   Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.

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1. Never Let Up on Training...All Great Leaders are Learners!
   Start off the 2016 New Year with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers.
2. Staying Connected by Receiving Product Notifications
   Welcome to the ECM Support Blog for My Notifications and Lifecycle Subscription information. This blog will help our clients successful sign up for automated updates on End of Support dates (EOS), and Product updates such as: Security Bulletins, Fix packs and interim fixes, product documentation etc. A step-by-step tutorial helps the client register and subscribe to these types of notifications.
3. IBM Professional Certification Program
   You can access the latest news of the IBM Professional Certification Program by selecting any of the brands listed and navigating to the News and Announcements section.
4. StoredIQ and ICC Demonstration (video)
   This video demonstrates the powerful capabilities of pairing IBM StoredIQ with IBM Content Collector (ICC). The volume of data in most enterprises is vast with important information often buried among the various forms of content. A common but expensive archival method is to store or back up all enterprise content. This demo will show a better approach by using IBM StoredIQ to target relevant content that matches your requirements, and then using ICC to archive that content.
5. developerWorks
   An IBM resource for developers and IT professionals.
6. IBM Enterprise Content Management Redbooks
   Hundreds of IBM Redbooks publications are available for downloading.

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