2015 QTR4 Featured Documents for Daeja

Content

The content below was sent in the Support Newsletter for Daeja on 16 Dec, 2015. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Daeja technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Daeja. This document includes:

• In the Spotlight
• Plan
• Education

1. Do you have problems with Daeja Viewer? Find more about Daeja Technical Support information
   Get world-class support, training and services for all your Daeja products.
2. Technical Support (TS) Chat has been added for additional ECM Products
   Technical Support (TS) Chat is now available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager.
3. Get Connected to Enterprise Content Management (ECM) Support through Social Media
   IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter.
4. ECM End Of Service (EOS) Products: EOS for Daeja ViewONE Professional and Standard 4.0.x was June 30, 2015
   IBM at times sets for software products an End Of Support (EOS) Date. Once set, there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans to upgrade.
5. IBM Support Easy OnBoarding tool lets you have a little fun while getting access to needed services
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: Obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!
6. IBM Daeja ViewONE V4.1.5 Released! Check out the updated Product Documentation.
   This document contains links to the most important and frequently used content for the IBM Daeja ViewONE Product Documentation, V4.1.5. You'll find links to the IBM Daeja ViewONE online product documentation, product system requirements, and product downloads.
7. Known issue in IBM Daeja ViewONE V4.1.5 integration with IBM Content Navigator
   The email rendering and redaction capability that is introduced in Daeja V4.1.5 is not currently supported with IBM Content Navigator 2.0.3.x integrations.
8. Unable to view TIFs and PDFs with Daeja Pro on IBM Content Navigator?
   If you're getting an error message "The document was not loaded" on IBM Content Navigator, this Technote may have the fix you're looking for!
9. Looking for IBM Daeja ViewONE V4.1.5 modifiable third party code? Look no further...
   IBM Daeja ViewONE V4.1.5 includes the following modifiable third party code that IBM obtained under the GNU Lesser General Public License.

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1. Do you want to know how to subscribe to valuable product information notifications ?
   You can find My Notifications Question and Answer document and step-by-step guide on how to subscribe to valuable product information notifications.
2. IBM Connect 2016 - January 31 - February 3, 2016 in Orlando, Florida
   The Premier Social Business and Digital Experience Conference- Discover the IBM solutions that increase collaboration and productivity by delivering the next generation work experience. Come to Connect to see first-hand how the new IBM digital assistant will help you focus on work that satisfies customers and grows your business. Learn how to deliver value at the point of impact with personalized and persuasive digital content across all customer and employee touch points.
3. How off the press! IBM Daeja ViewONE, Version 4.1.5 Release Notes
   These release notes provide information about new features, fixes, and known problems for IBM® Daeja™ ViewONE, Version 4.1.5. When planning your upgrade, it's always a good idea to check out the release notes.
4. Daeja is using a Continuous Delivery Model - What this means to you...
   Daeja ViewONE is now using Continuous Delivery software methodology to deliver periodic upgrades. Upgrades are easy and straightforward to preform with few complications or risk. If IBM continues with this method, you could schedule site upgrades well in advance. Keeping up to date will deliver the best service from IBM Software Support.
5. Planning your next Daeja upgrade? IBM Daeja ViewONE, Version 4.1.5 iFix001 released on November 17, 2015!
   4.1.5_DAEJA_VIEWONE_iFix001 is an interim fix to the 4.1.5 version released on September 30, 2015. When planning your upgrade to the current version, download 4.1.5 iFix001 from Fix Central.
6. IBM Client Success Portal
   The IBM Client Success Portal is your “one-stop shop” for Customer Support related information and will offer you the following self-service capabilities on your computer, tablet or smart phone: knowledge base search, access to downloads and other documentation, ticket creation/updates allowing for viewing of ticket history, ability to attach documents for review by support.
7. IBM Product Security Incident Response Blog - One location for all security vulnerabilities that may affect IBM products.
   This page contains important information regarding security vulnerabilities that may affect IBM products and solutions. IBM PSIRT follows the NIST guidelines for determining the severity rating of the reported vulnerability. In our effort to serve you better, we recommend that you subscribe to RSS feed for notification of future IBM Security Bulletins and advisories posted on this blog.
8. Relax in Fountains of ECM Knowledge...Let's keep it flowing
   We need feedback from our valued clients so that we can keep you updated on the information you need!

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1. MicroTV provides 24 hour service through micro-blog, WeChat, IBM official website and other channels. IBM customers can enjoy world-class technical support experience with a fingertip!
   IBM China Development Lab (CDL) Technical Support team has released micro-videos covering all product lines of IBM technical support content. Most of the videos are in Chinese but some are of them are in English
2. Did you miss the Daeja ViewONE Integration with FileNet ECM Systems Webcast last month? The recording is now available!
   The recording captured members of the IBM Daeja Support team as they gave a live presentation focusing on Daeja ViewONE Professional and Virtual integration with FileNet ECM systems. If you missed the live presentation, here's your chance to catch up on the discussion.
3. Want to learn more about Viewing, streaming, and redacting email documents with IBM Daeja ViewONE4.1.5?
   This Technote (FAQ) provides the information needed to learn how to enable the new email renderer, streaming as well as redaction.
4. Staying Connected by Receiving Product Notifications
   Welcome to the ECM Support Blog for My Notifications and Lifecycle Subscription information. This blog will help our clients successful sign up for automated updates on End of Support dates (EOS), and Product updates such as: Security Bulletins, Fix packs and interim fixes, product documentation etc. A step-by-step tutorial helps the client register and subscribe to these types of notifications.

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