Newsletters
Abstract
First introduced in May 2011, IBM Case Manager is an advanced case management product that unites information, people and processes to provide a 360-degree view of case information and optimize outcomes through integrated business rules, collaboration and analytics.
This document features the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Case Manager. The list will be updated periodically to reflect new trends and issues.
Content
The content below was sent in the Support Newsletter for Case Manager on 16 Sep, 2015. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Case Manager technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Case Manager. This document includes:
In the Spotlight
- IBM Global Conferences and Regional Events
Stay on top the latest trends and IBM solutions. Two IBM Connect Events are coming in September and IBM Insight 2015 on October 25-29 at Las Vegas, Nevada. IBM Insight is the premier conference for data and analytics. Explore the newest innovations, industry breakthroughs and hottest trends in analytics, cloud, mobile, the Internet of Things and Watson that you won't find anywhere else. More than 1,600 in-depth educational sessions will be available including technical training, certification, hands-on labs and industry use cases. It's not just about the data anymore - it's about getting business insights faster. Register by September 18th and save $300. - New IBM ECM Case Manager Mobile Apps Available Today!
We have just released our brand new, beautiful mobile apps (iOS & Android) for IBM Case Manager and IBM Datacap. These native apps are the perfect complement to their respective IBM desktop solutions by providing tools to empower mobile workers. Each app is built with the unique capabilities of these mobile platforms in mind, embracing the full potential of cutting-edge vendor technology. The design and experience of IBM Case Manager Mobile and IBM Datacap Mobile match the highest standards of craftsmanship and best practice. Be sure to check out your free trials here! - New Interim Fix: IBM Case Manager V 5.1.1 FP3 Interim Fix 1 - Available on 08/24/2015
This interim fix provides additional software fixes since Fix Pack 3. - Support Portal for Case Manager
IBM Electronic Support was named one of the 2014 “Ten Best Web Support Sites” in the 17th annual competition by The Association of Support Professionals. On the IBM support for Case Manager you can search for the latest technical documents such as the ones listed below, download fixes, and report problems. - Knowledge Collection: Top Knowledgebase articles for Enterprise Content Management (ECM) Products
This Knowledge Collection is a compilation of the most-frequently-accessed Knowledgebase (KB) articles for ECM products. Note: This document is updated monthly. Click on the "Case Manager" link to see top accessed articles for Case Manager. - Sign Up for My Notifications and Lifecycle Subscriptions
My Notification emails include important technotes, education, product announcements, and more. Find out how you can receive an email either weekly or daily with important technical news such as the Security Bulletin and Flash Alert articles listed below. - Get Connected to Enterprise Content Management (ECM) Support through Social Media
IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter. Check out all available Social Media Channels for ECM Support.
Join us online on September 15th for Smarter Content Now Conference
Smarter Content Now is a virtual conference featuring the latest strategies and capabilities in Enterprise Content Management(ECM). Several topics will be covered including: The Future of ECM and Advanced Case Management.
Smarter Content Now is a virtual conference featuring the latest strategies and capabilities in Enterprise Content Management(ECM). Several topics will be covered including: The Future of ECM and Advanced Case Management.
New Fix Pack: IBM Case Manager V5.2.1 FP2 - Available on 06/30/2015
In addition to software fixes, This fix pack provides improved Properties widget load time along with support for newer version of Content Navigator, Content Platform Engine, IBM Content Manager, IBM DB2, IBM JRE, IBM WebSphere, and support for newer browsers. Click on the link for for complete details.
In addition to software fixes, This fix pack provides improved Properties widget load time along with support for newer version of Content Navigator, Content Platform Engine, IBM Content Manager, IBM DB2, IBM JRE, IBM WebSphere, and support for newer browsers. Click on the link for for complete details.
Known limitation: Images do not display in Internet Explorer 10 if you use JRE 7 and the Viewer widget uses the IBM Daeja ViewONE viewer
The Viewer widget does not display images in Internet Explorer 10 if the widget configured to use the IBM Daeja ViewONE viewer and you are using JRE 7.
The Viewer widget does not display images in Internet Explorer 10 if the widget configured to use the IBM Daeja ViewONE viewer and you are using JRE 7.
Java applets are blocked in IBM Enterprise Content Management products when launched in Chrome with NPAPI disabled
The ability to launch and display Java applets (also known as plug-ins) in a Chrome browser depends on the presence of the Netscape Plugin Application Programming Interface (NPAPI). As of Chrome 42, NPAPI is disabled by default. Therefore, web applications which use Java applets will have reduced functionality unless NPAPI is manually re-enabled. This includes the ability to launch Process Designer from Case Manager Builder when using Google Chrome.
The ability to launch and display Java applets (also known as plug-ins) in a Chrome browser depends on the presence of the Netscape Plugin Application Programming Interface (NPAPI). As of Chrome 42, NPAPI is disabled by default. Therefore, web applications which use Java applets will have reduced functionality unless NPAPI is manually re-enabled. This includes the ability to launch Process Designer from Case Manager Builder when using Google Chrome.
Adding documents in IBM Case Manager by using an IBM Content Navigator (ICN) entry templates may fail with an error indicating SecurityFolder is a read-only property
Adding documents in IBM Case Manager by using an IBM Content Navigator entry templates may fail with an error indicating SecurityFolder is a read-only property.
Adding documents in IBM Case Manager by using an IBM Content Navigator entry templates may fail with an error indicating SecurityFolder is a read-only property.
Security Bulletin: XSS vulnerability in Error dialog which can execute scripts injected into addressability and comments features that affects IBM Case Manager (CVE-2015-1979) - Updated 06/30/2015
XSS vulnerability in Error dialog which can execute scripts injected into addressability and comments features that affects IBM Case Manager.
XSS vulnerability in Error dialog which can execute scripts injected into addressability and comments features that affects IBM Case Manager.
IBM ECM is on Youtube.
Watch latest videos on Case Management.
Watch latest videos on Case Management.
IBM ECM Case Management Support is on Facebook
Connect with IBM Enterprise Management support page on Facebook where we share latest information for Case Manager and Case Foundation products.
Connect with IBM Enterprise Management support page on Facebook where we share latest information for Case Manager and Case Foundation products.
Blog's Highlight: Taking Your Work Mobile
Case Management is all about improving the way work gets done, and with a mobile application, you can take work with you in the field. You can expedite processes and procedures, increase customer loyalty, and improve collaboration between field-workers and the office. It can play a key role in enhancing the customer experience and boosting productivity in your organization.
Case Management is all about improving the way work gets done, and with a mobile application, you can take work with you in the field. You can expedite processes and procedures, increase customer loyalty, and improve collaboration between field-workers and the office. It can play a key role in enhancing the customer experience and boosting productivity in your organization.
Plan
- Knowledge Collection: Enterprise Content Management (ECM) collection documents
When experiencing problems with software, it is important to exchange data between IBM customers and IBM Technical Support to help resolve the problem. This is a compilation of collection information that is shared with IBM Technical Support for the listed Enterprise Content Management (ECM) products. Click on the "Case Manager" link to all available Must Gather documents for Case Manager. - IBM software product compatibility reports
The IBM software product compatibility reports provide information about supported operating systems, system requirements, and optional supported software for any IBM product. Type in the product name and click search. You can also specify the fix pack levels. Detailed compatibility reports for IBM Case Manager V.5.2.1.1 and V5.2.0.2 are available in the link below. - Plan and Prepare your Case Management System
Thorough planning of your IBM Case Manager requirements and usage parameters can make the installation, configuration, and use of your application more efficient and effective. - ECM End Of Service (EOS) Products
IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans. - IBM Support Information for ECM Products
Save time and simplify support with the Electronic Support Resources. A number of tools, PDFs and videos have been provided. - Relax in Fountains of ECM Knowledge...Let's keep it flowing
We need feedback from our valued clients so that we can keep you updated on the information you need!
IBM Case Manager Support lifecycle
Support lifecycle for Case Manager 5.2.X, Case Manager 5.1.X, and Case Manager 5.0.X
Support lifecycle for Case Manager 5.2.X, Case Manager 5.1.X, and Case Manager 5.0.X
Education
- Webinar: Content in the Field: capture it, process it, and get work done!
AIIM and IBM hosted a webinar on June 17th in an effort to continue the education around Case Management and Capture. Learn how Government agencies, universities, and organizations that work with stacks of documentation can dramatically improve case management – easier and more inclusive access to information enhances decision-making ability and service. As well as making delivery of social services easier and more efficient. View the archived presentation here. - Never Let Up on Training...All Great Leaders are Learners!
Keep your momentum going for the remainder of 2015 with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers. - Training paths for IBM Case Manager 5.x
Ever wonder which courses should you take? Eliminate guesswork and learn the recommended training paths based on your specific roles: Business Analyst, Administrator, Installation & Support, Business or Solution Architect/Developer. View course titles, course details, required skill level, schedules and enroll. - IBM Enterprise Content Management Certifications
The IBM Certification Program will assist in laying the groundwork for your personal journey. Currently there are two certifications available for IBM Case Manager Version 5.2:IBM Certified Specialist and IBM Certified Solution Designer. - IBM Case Manager Knowledge Center
In addition to product documentation, the information center contains three other main areas. Learning: includes scenarios and recorded demonstrations on how to create and manage solutions. Tasks: Contain links to Hardware and Software prerequisites, Release Notes, and Instructions to perform common tasks. Community and Support: Contain links to on-line communities to discover and share information with other product users, get support, and provide IBM with your feedback. Click on any version link on the left navigation menu to get version specific information for Case Manager 5.2.X or 5.1.X. - IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading. - developerWorks
An IBM resource for developers and IT professionals.
Webcast: IBM P8 BPM and Case Manager Workflow system - Administration Overview
On June 17th, IBM Case Manager Support hosted a webcast with customers on the fundamental concepts of what is a WorkFlow, and what does a WorkFlow consist of, as well as some recommended administrative practices. View the recorded session here.
On June 17th, IBM Case Manager Support hosted a webcast with customers on the fundamental concepts of what is a WorkFlow, and what does a WorkFlow consist of, as well as some recommended administrative practices. View the recorded session here.
Training: 8 Classes available for IBM Case Manager 5.X
Uniting Content, Processes and People for Better Outcomes - Get a head start on Case Manager 5.X Classes today!
Uniting Content, Processes and People for Better Outcomes - Get a head start on Case Manager 5.X Classes today!
IBM Case Manager Version 5.2.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.1 Knowledge Center
Review missing or incorrect items in the published IBM Case Manager, V5.2.1 Knowledge Center
IBM Case Manager Version 5.2.0 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.0 Knowledge Center
Review missing or incorrect items in the published IBM Case Manager, V5.2.0 Knowledge Center
IBM Case Manager, Version 5.1.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.1.1 Knowledge Center
Review missing or incorrect items in the published IBM Case Manager, V5.1.1 Knowledge Center
Creating Robust and Effective Claims Solutions with IBM Case Manager - Published 03/17/2014
This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.
This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.
Advanced Case Management Solution Hub within Enterprise Content Management Application Center at develperWorks
Find ECM solutions and content. Interact with experts to help solve your real world business problems using ECM products and technologies.Blog section contains useful articles to customize Case Manager such as the ones listed below
Find ECM solutions and content. Interact with experts to help solve your real world business problems using ECM products and technologies.Blog section contains useful articles to customize Case Manager such as the ones listed below
Eclipse Plug-in for Custom Widget/Action and Custom Editor Development in IBM Case Manager
Learn how to quickly building up an ICM custom widget/action or custom editor project using ICM Eclipse plug-in.
Learn how to quickly building up an ICM custom widget/action or custom editor project using ICM Eclipse plug-in.
Creating Custom Widgets in ICM 5.2.1 using ICM Javascript API
You can customize Case Manager Client by creating your own page widgets. In addition, you can customize the page widgets that are provided by IBM Case Manager to tailor them to your needs.
You can customize Case Manager Client by creating your own page widgets. In addition, you can customize the page widgets that are provided by IBM Case Manager to tailor them to your needs.
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Modified date:
26 September 2022
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