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Abstract
First introduced in May 2011, IBM Case Manager is an advanced case management product that unites information, people and processes to provide a 360-degree view of case information and optimize outcomes through integrated business rules, collaboration and analytics.
This document features the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Case Manager. The list will be updated periodically to reflect new trends and issues.
Content
The content below was sent in the Support Newsletter for Case Manager on 18 Mar, 2015. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Case Manager technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Case Manager. This document includes:
- In the Spotlight
- Plan
- Education
- IBM Global Conferences and Regional Events
Stay on top the latest trends and IBM solutions. Upcoming major events include Amplify 2015 on May 11-13 at San Diego, California and Vision 2015 on May 17-20 at Orlando, Florida. Learn more on the IBM Software events page including how to take a free IBM exam at the Amplify event. IBM Case Foundation V5.2.1.1 and IBM Production Imaging Edition V5.2.1.1 now deliver limited use IBM Case Manager license - Available 02/20/2015
Case Foundation users may now take advantage of the Case Manager Case Builder and Run-time components, which provide the rapid application development environment and sophisticated standard user interfaces. This empowers Case Foundation users to more easily develop content centric workflows. There are license restrictions prohibiting the full set of Case Manager functionality. Refer to license for specific limitations. - New Fix Pack: IBM Case Manager V5.2.0 FP2 - Available 02/21/2015
This Fix pack requires IBM Content Navigator 2.0.2 Fix Pack 6. In addition to software fixes, This fix pack provides new capabilities including support for Content Platform Engine 5.2.1, IBM Content Navigator mobile application V2.0.33 (downloadable from Apple Store), support IBM Forms 8.1, and support for newer browsers. For complete details visit the link below. - New Fix Pack: IBM Case Manager V5.2.1 FP1 - Available 12/31/2014
In addition to software fixes, This fix pack provides new capabilities including support for Content Platform Engine 5.2.1, IBM Content Navigator mobile application V2.0.33 (downloadable from Apple Store), support for newer browsers, support for 3 new languages and several others. For a complete list, see details in the link below. - Configuring IBM Case Manager for mobile
You can now configure IBM Case Manager for mobile access using IBM Content Navigator mobile app (available for download from Apple App Store). This will allow you to run Case Manager Client on iPad and provide browsing and searching capabilities for cases on iPhone. - KnowledgeCollection: Top Knowledgebase articles for Enterprise Content Management (ECM) Products
This Knowledge Collection is a compilation of the most-frequently-accessed Knowledgebase (KB) articles for ECM products. Note: This document is updated monthly. Click on the "Case Manager" link to see top accessed articles for Case Manager. - Support Portal for Case Manager
IBM Electronic Support was named one of the 2014 “Ten Best Web Support Sites” in the 17th annual competition by The Association of Support Professionals. On the IBM support for Case Manager you can search for the latest technical documents such as the ones listed below, download fixes, and report problems. - How can I enable Case Foundation Case Analyzer 5.2.1 reporting of Case Manager 5.2.1 solution properties without the Audit Configuration Wizard?
This Technote provides step by step instruction to enable Case Foundation Case Analyzer 5.2.1 reporting of Case Manager 5.2.1 solution properties. - Using the Script Adaptor widget to change property attributes in IBM Case Manager
How do I use the Script Adaptor widget to change property attributes in IBM Case Manager V5.2.0.1 and later? - Known Limitation: Case operations are not supported with IBM Content Manager
When you integrate IBM Case Manager Version 5.2.1.1 with IBM Content Manager, case operations are not supported. - Known Issue: Cases are stuck in an initializing state after upgrading IBM Case Manager V5.1.1 to V5.2.x
When IBM Case Manager is integrated with IBM Content Manager and you upgrade IBM Case Manager version 5.1.1 to version 5.2.0.1, 5.2.1, or 5.2.1.1, cases get stuck in the Initalizing(1) state in IBM FileNet Content Processing Engine. - Sign Up for My Notifications and Lifecycle Subscriptions
My Notification emails include important technotes, education, product announcements, and more. Find out how you can receive an email either weekly or daily with important technical news such as the Security Bulletin and Flash Alert articles listed below. - Security Bulletin: Vulnerability in SSLv3 affects IBM Case Manager (CVE-2014-3566) - Issued 11/03/2014
SSLv3 contains a vulnerability that has been referred to as the Padding Oracle On Downgraded Legacy Encryption (POODLE) attack. SSLv3 is enabled in the Business Space component which ships in IBM Case Manager. - Flash Alert: IBM Case Manager 5.1.1.x now supports Firefox 24 ESR and Internet Explorer 10 - Updated 07/01/2014
IBM Case Manager 5.1.1.x has added support for Firefox version 24 ESR and Internet Explorer version 10. Older version of ICM 5.1.0.x however does not work with browser versions newer than Firefox 17 ESR and Internet Explorer 9 - Get Connected to Enterprise Content Management (ECM) Support through Social Media
IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter. Check out all available Social Media Channels for ECM Support - Blog's Highlight: IBM Case Manager for Non Production v5.2.1 available on Softlayer
An image template for IBM Case Manager for Non Production v5.2.1 is available under public images in Softlayer. Using this image template, customers and partners can provision a fully configured IBM Case Management Platform instance with IBM Case Manager 5.2.1 Content Navigator 2.0.3 and Case Foundations (ICF) 5.2.0.3. - IBM software product compatibility reports
The IBM software product compatibility reports provide information about supported operating systems, system requirements, and optional supported software for any IBM product. Type in the product name and click search. You can also specify the fix pack levels. Detailed compatibility reports for IBM Case Manager V.5.2.1.1 and V5.2.0.2 are available in the links : Case Manager V5.2.1.1 detailed system requirements , Case Manager V5.2.0.2 detailed system requirements - Plan and Prepare your Case Management System
Thorough planning of your IBM Case Manager requirements and usage parameters can make the installation, configuration, and use of your application more efficient and effective. - ECM End Of Service (EOS) Products
IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans. - IBM Case Manager Support lifecycle
Support lifecycle for Case Manager 5.2.X, Case Manager 5.1.X, and Case Manager 5.0.X - IBM Support Information for ECM Products
Save time and simplify support with the Electronic Support Resources. A number of tools, PDFs and videos have been provided. - White-box Profiling for Optimizing WAN Performance of IBM Case Manager 5.2
A methodology for solution designers to measure, analyze, and maximize IBM Case Manager 5.2 performance in a WAN environment. WAN performance testing and white-box profiling are described and illustrated using real test results with a sample solution. - Knowledge Collection: Enterprise Content Management (ECM) collection documents
When experiencing problems with software, it is important to exchange data between IBM customers and IBM Technical Support to help resolve the problem. This is a compilation of collection information that is shared with IBM Technical Support for the listed Enterprise Content Management (ECM) products. Click on the "Case Manager" link to all available Must Gather documents for Case Manager. - Relax in Fountains of ECM Knowledge...Let's keep it flowing
We need feedback from our valued clients so that we can keep you updated on the information you need! - Never Let Up on Training...All Great Leaders are Learners!
Start off the 2015 New Year with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers. - Training paths for IBM Case Manager 5.x
Ever wonder which courses should you take? Eliminate guesswork and learn the recommended training paths based on your specific roles: Business Analyst, Administrator, Installation & Support, Business or Solution Architect/Developer. View course titles, course details, required skill level, schedules and enroll. - Training: Classes available for IBM Case Manager 5.2
Uniting Content, Processes and People for Better Outcomes - Get a head start on Case Manager 5.2 Classes today! - IBM Enterprise Content Management Certifications
The IBM Certification Program will assist in laying the groundwork for your personal journey. Currently there are two certifications available for IBM Case Manager Version 5.2:IBM Certified Specialist and IBM Certified Solution Designer. - IBM Case Manager Knowledge Center
In addition to product documentation, the information center contains three other main areas. Learning: includes scenarios and recorded demonstrations on how to create and manage solutions. Tasks: Contain links to Hardware and Software prerequisites, Release Notes, and Instructions to perform common tasks. Community and Support: Contain links to on-line communities to discover and share information with other product users, get support, and provide IBM with your feedback. Click on any version link on the left navigation menu to get version specific information for Case Manager 5.2.X or 5.1.X. - IBM Case Manager Version 5.2.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.1 Knowledge Center - IBM Case Manager Version 5.2.0 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.0 Knowledge Center - IBM Case Manager, Version 5.1.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.1.1 Knowledge Center - Webcast: IBM Case Manager 5.2 Configuring IBM Case Manager to support SSO through IBM Security Access Manager
IBM Case Manager Support will host a webcast with customers on the topic of IBM Case Manager 5.2 Configuring IBM Case Manager to support SSO through IBM Security Manager (ISAM) on Wednesday, 25th March, 2015. A recording of the webcast session will be available after the session is held. - Webcast: IBM Case Manager 5.2 Administration Overview and Best Practices (2 sessions)
IBM Case Manager Support hosted a two-part webcast with customers on the topic of IBM Case Manager 5.2 Administration Overview and Best Practices on Wednesday, December 3rd and 10th, 2014. The recordings from the webcast sessions are available in the link. - IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading. - Building IBM ECM Solutions From End to End - Published 10/22/2014
This IBM Redbooks publication introduces and highlights some of IBM ECM products,including Case Manager, that can be implemented and integrated together to create end-to-end ECM solutions. Creating Robust and Effective Claims Solutions with IBM Case Manager - Published 03/17/2014
This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components. - developerWorks
An IBM resource for developers and IT professionals. - Advanced Case Management Solution Hub within Enterprise Content Management Application Center at develperWorks
Find ECM solutions and content. Interact with experts to help solve your real world business problems using ECM products and technologies.Blog section contains useful articles to customize Case Manager such as the ones listed below - Creating Custom Widgets in ICM 5.2.1 using ICM Javascript API
You can customize Case Manager Client by creating your own page widgets. In addition, you can customize the page widgets that are provided by IBM Case Manager to tailor them to your needs. - IBM Case Manager 5.2.x - Performance Optimization of Case Visualizer and OOTB reports
Since CPE 5.2, Case Analyzer and Case History are enabled to run in an application server and a common framework was built to make it robust and flexible to satisfy the needs of the customer environment. The framework contains default parameters that might not suit all customer needs. Therefore, tuning these parameters based on hardware capacity and scalability or performance needs of the customers can enable optimal output from Case Analyzer and Case History components. - Launching an external workflow via the Case Information widget
No out of the box action exists to accomplish this. Fortunately, Case Information widget allows a developer to customize the right-click popup menu for the Documents view, to invoke a script action that can fulfill the requirement. - Updated Tutorials with sample ICM Solutions for ICM 5.2
To help illustrate how IBM Case Manager can be used in various case scenarios, concurrent with the initial release of IBM Case Manager (ICM) we provided two tutorials with sample ICM solutions for Credit Card Dispute Management (Finance) and Auto Claims Management (Insurance), including deployment instruction and a demo script that can be used as learning tools for new users of IBM Case Manager. These tutorials and downloadable demo assets included are now updated for ICM 5.2. - Complete list of Case Manager blog articles at developerWorks
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Modified date:
26 September 2022
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