IBM Support

SSO not working after upgrading to Cognos Analytics 11.0.5+

Troubleshooting


Problem

After upgrading to Cognos Analytics 11.0.5+, accessing Cognos via SSO displays an "Invalid Login response" error.

Diagnosing The Problem

IIS settings shows the /ibmcognos/cgi-bin application which should not be there and this happens when there is an analytics/cgi-bin/web.config file that has not been deleted.

Resolving The Problem

Steps:

· Open IIS Manager.

· Expand the SSO alias name.

· First delete the cgi-bin folder and then sso and the aliasname applications from IIS.

· Delete all the web.config files from /webcontent, webcontent/bi and cgi-bin/ directories of your Cognos Gateway install.

· Run the automated script to configure IIS: http://www-01.ibm.com/support/docview.wss?uid=swg22000097 (Note: Make sure you set the ‘set enable_SSO’ option to true before running the script)

· Restart IIS Manager.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.9;11.0.8;11.0.7;11.0.6","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22013573

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