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OMEGAMON Agent not connecting to the Tivoli Enterprise Monitoring Server (TEMS)

Troubleshooting


Problem

My Agent is not connecting to the Tivoli Management Server and I see the following messages in my RKLVLOG: 0024-E2C844A3:kdcs1li.c,222,"rpc__listen") Setting pPab 1D34C3A8 Listening = true 2017.247 17:17:04.67 (0025-E4F9BCDB:kdei0af.c,113,"from_name") Status 1DE00003=KDE1_STC_BADRAWNAME 2017.247 17:17:04.67 (0026-E4F9BCDB:kdck1fn.c,76,"socket__from_name") status=10020003, "invalid string address format", ncs/KDC1 2017.247 17:17:04.67 C_BAD_NUMERIC_NAME 2017.247 17:17:04.67 (0027-E4F9BCDB:kdsnccns.c,260,"NCSErrorMessage") CT/DS RPC Error: DSR038 - socket__from name abnormal retur 2017.247 17:17:04.67 (0028-E4F9BCDB:kdsnccns.c,59,"ConvertNCSStatus") NCS Status Code: 10020003 2017.247 17:17:04.67 (0029-E4F9BCDB:kdsnccns.c,209,"ConvertNCSStatus") CT/DS status returned: 175 2017.247 17:17:04.67 (002A-E4F9BCDB:kdei0af.c,113,"from_name") Status 1DE00003=KDE1_STC_BADRAWNAME 2017.247 17:17:04.67 (002B-E4F9BCDB:kdck1fn.c,76,"socket__from_name") status=10020003, "invalid string address format", ncs/KDC1 2017.247 17:17:04.67 C_BAD_NUMERIC_NAME

Diagnosing The Problem

Check for the following message:
(000C-E4FF3A83:kdebprc.c,484,"register_string") Unable to obtain IPV4 address: <dnsname>

Resolving The Problem

The "Unable to obtain IPV4 address" may not be the problem, but you will not be able to use this particular dnsname. You will need to connect using the IP Address.

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITM Tivoli Enterprise Mgmt Server V6","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
20 April 2020

UID

swg22010609

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