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SCCERR_OUTPUTSOLUTIONLOADFAILED error occurs when tryting to generate thumbnails on a System Z Linux system.

Troubleshooting


Problem

SCCERR_OUTPUTSOLUTIONLOADFAILED error occurs when tryting to generate thumbnails on a System Z Linux system. The following error is generated in the p8_server_error.log when trying to create a thumbnail. THMG FNRCC0201W - WARN Failed to generate thumbnail for input file: /opt/IBM/Filenet/FileNet/FileStores/FS/content/FN17/FN6/111111111-1111-1111-1111-111111111111{111111111-1111-1111-1111-111111111111}0. com.filenet.api.exception.EngineRuntimeException: FNRCC0201E: CONTENT_THUMBNAIL_GENERATION_FAILURE: Failed to generate thumbnail for file: [/opt/IBM/Filenet/FileNet/FileStores/FS/content/FN17/FN6/111111111-1111-1111-1111-111111111111{111111111-1111-1111-1111-111111111111}0 :: mimetype extension], generation service return error code: [2817: SCCERR_OUTPUTSOLUTIONLOADFAILED]. at com.filenet.engine.content.thumbnail.ThumbnailGenerationOI.getExceptionFromProcessStatusCode(ThumbnailGenerationOI.java:464) at com.filenet.engine.content.thumbnail.ThumbnailGenerationOIBatch.readResultFromFile(ThumbnailGenerationOIBatch.java:839) at com.filenet.engine.content.thumbnail.ThumbnailGenerationOIBatch.processBatch(ThumbnailGenerationOIBatch.java:550) at com.filenet.engine.content.thumbnail.ThumbnailGenerationOIBatch.generate(ThumbnailGenerationOIBatch.java:207) at com.filenet.engine.content.thumbnail.ThumbnailGenerationService.singleProviderGenerate(ThumbnailGenerationService.java:586) at com.filenet.engine.content.thumbnail.ThumbnailGenerationService.generate(ThumbnailGenerationService.java:295) at com.filenet.engine.sweep.handler.ThumbnailGenerationHandler.generateThumbnails(ThumbnailGenerationHandler.java:676) at com.filenet.engine.sweep.handler.ThumbnailGenerationHandler.processRequestSweepObjects(ThumbnailGenerationHandler.java:354) at com.filenet.engine.sweep.handler.ThumbnailGenerationHandler.processObjects(ThumbnailGenerationHandler.java:270) at com.filenet.engine.sweep.SweepWorker._execute(SweepWorker.java:203) at com.filenet.engine.sweep.SweepWorker.execute(SweepWorker.java:130) at com.filenet.engine.tasks.BackgroundTask.safeExecute(BackgroundTask.java:258) at com.filenet.engine.tasks.BackgroundTask$BackgroundTaskPriviledgedExceptionAction.run(BackgroundTask.java:1090) at com.filenet.engine.context.CallState.doAsSystem(CallState.java:549) at com.filenet.engine.tasks.BackgroundTask.run(BackgroundTask.java:210) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:939) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:963) at java.lang.Thread.run(Thread.java:790)

Cause

For System Z linux systems X Windows server is a requirement.
In addition, INSO also requires dependent libraries. Go to the INSO folder ((for example /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/FileNet/ce_member1/INSO/)) run:
ldd libos_xwin.so
to check the library dependencies.

Resolving The Problem

In this case a /usr/lib/libXm.so.3 library was missing.
openmotif22-2.2.3-18 rpm installs libXm.so.3.

run:
rpm -qa|grep motif
to verify the motif libraries are installed.

If a newer version of motif is installed a link can be created.
For example:
ln -s /usr/lib/libXm.so.4.0.3 /usr/lib/libXm.so.3
ln -s /usr/lib64/libXm.so.4.0.3 /usr/lib64/libXm.so.3
ldconfig

Otherwise, install the motif libraries.

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.2.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg22006300

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