Troubleshooting
Problem
When SSO is enabled for Cognos Analytics, the error "Invalid Login Response" is returned".
Symptom
Invalid Login Response trying to access Cognos with SSO enabled
Cause
Configuration setting in IIS
Environment
IIS
Diagnosing The Problem
Invalid Login Response trying to access Cognos with SSO enabled
Resolving The Problem
1. Click on the alias (for example ibmcognos)
2. Double click on the configuration editor
3. Under system.webServer select httpErrors
4. Set the existing Response value to pass through and select apply
5. Launch a command prompt window and execute an 'issreset" -Note will restart the web service completely
5.a To reset only the application being used by Cognos
5.b select application pools
5.c select the application pool being used by Cognos
5.d select stop and then start
6. You should be able to login now
Related Information
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg22004766