IBM Support

QRadar: ASU utility update is required for M5 appliances

Troubleshooting


Problem

M5 appliances require a new ASU utility from Lenovo. This utility is needed for all QRadar software versions running on M5 appliances.

Symptom

For M5 Appliances only, both 7.3.x and 7.2.x software versions.

# /opt/ibm/toolcenter/asu/asu64 show imm --kcs

IBM Advanced Settings Utility version 9.52.83A
Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2007-2014 All Rights Reserved
Connected via IPMI device driver (KCS interface)
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms

Cause

M5 appliances require a specific version of the ASU utility that must be downloaded from Lenovo.

Resolving The Problem

Procedure for M5 Appliances.

  1. Download the asu utility from Lenovo Lenovo ASU 10.4
  2. Using WinSCP or similar utility move the ASU utility to the /tmp directory on the Console.
  3. SSH to the affected appliance.
  4. Create the asu directory to hold the utility.
    mkdir -p /opt/lenovo/toolscenter/asu
  5. From the Console Move the ASU utility from to the affected appliance using SCP.
    scp /tmp/lnvgy_utl_asu_asut94m-10.4_linux_x86-64.tgz Affected_Appliance_IP:/opt/lenovo/toolscenter/asu/
  6. On the affected appliance change into the /opt/lenovo/toolscenter/asu directory.
    cd /opt/lenovo/toolscenter/asu
  7. Using the tar command uncompress the ASU utility.
    tar -xzvf lnvgy_utl_asu_asut94m-10.4_linux_x86-64.tgz
  8. Please do not remove the directory or files in /opt/ibm/toolscenter/asu/ as this may affect upgrades and patching.
  9. To test the new asu64 utility run this command:
    /opt/lenovo/toolcenter/asu/asu64 show imm --kcs

Results: Now you can use /opt/lenovo/toolscenter/asu/asu64 as needed.

Note: To use the commands from the previous versions of the Asu64 you need the path /opt/lenovo/toolcenter/asu instead of /opt/ibm/toolscenter/asu


Where do you find more information?



For more information on Asu64 commands refer to this link:
Resetting IMM to factory defaults on QRadar appliances

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Document Information

Modified date:
16 June 2018

UID

swg22002801

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