Question & Answer
Question
After configuring Box as a repository for Case Manager, Case Client users would like to delete documents and/or folders created under the Box collaboration folder. There does not appear to be any mechanism to perform this deletion.
Answer
There is no support for deleting documents and/or folders from a Box Collaboration folder created via Case Manager at this time. Case workers who created the Box collaboration folder will have Viewer/Uploader permission on the Box Collaboration folder, and therefore, will not be able to delete content within a Box collaboration folder as this may result in missing data in the associated cases. Users who are invited to collaborate on the Box collaboration folder have the same restriction.
Here is a link to Box collaboration permissions to clarify what permissions a Viewer/Uploader has
https://community.box.com/t5/How-To-Guides-for-Sharing/What-Are-The-Different-Access-Levels-For-Collaborators/ta-p/144
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg22002589